Customer Due Diligence Specialist Support

Infosys BPM; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading business process management company in the UK is seeking a Customer Due Diligence Specialist Support to manage customer interactions and ensure compliance with legal requirements. Candidates should have a background in banking and at least 2-3 years of frontline experience, along with excellent communication skills. The position is full-time based in London, offering a vibrant working environment.

Qualifications

• Base knowledge of the Proceeds of Crime Act and the Terrorism Act.
• Minimum 2-3 years of experience in a frontline role with Business customers.

Responsibilities

• Maintain the CDD mailbox and ensure customer responses are received.
• Create questions and follow a contact strategy.
• Communicate effectively with customers through calls and emails.
• Handle difficult conversations with customers and stakeholders.
• Collaborate with relationship managers for additional information.
• Ensure timely requests to customers for completing CDD work.
• Support store interactions regarding KYC/KYB updates.
• Manage administrative tasks such as case triaging and escalation.

Skills

Legal and regulatory knowledge

Customer-facing skills

Communication skills

Knowledge of Business Banking

Job description

Join to apply for the Customer Due Diligence Specialist Support role at Infosys BPM.

About Infosys BPM Ltd:

Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June, 2018.

Responsibilities

• Ensuring the CDD Mailbox is regularly maintained ensuring that sufficient responses have been received from our customers whilst ensuring responses are passed onto the CDD specialist.
• Create a bespoke list of questions and follow a contact strategy to ensure satisfactory information is received from the customer which would prevent unnecessary escalation.
• Undertake effective communications (Calls+Emails) with the customer to ensure appropriate information is received a timely manner.
• Handle difficult conversations and pushback from customers and internal stakeholders around nature of request and supporting documentation.
• Work with relationship managers in helping to support and obtain additional information where necessary.
• Ability to work with other team members to ensure timely requests are made out to the customer or business area to enable completion of CDD case work within set SLA’s.
• Support and advise Store on customer interaction or any requests where customer has visited store around KYC/KYB update information.
• Other Administrative task such as progressing cases to exit, triaging and escalation of cases to other FinCrime teams when required.

Knowledge & Experience

• Base knowledge and understanding of the legal and regulatory framework including obligations under the Proceeds of Crime Act, the Terrorism Act; the requirements of the money laundering regulations and the guidance provided set by external regulators relating to CDD requirements.
• An understanding of commercial and business products and customer types.
• Knowledge and understanding of Know Your Business (KYB requirements).
• Customer facing, and or operational background is desirable with banking knowledge and system processes considered key requirement.
• Min 2-3 years of experience of working in a frontline role with particular knowledge around Business and Commercial Banking customers is desirable.

Seniority level

Associate

Employment type

Full-time

Job function

Quality Assurance

Industries

IT Services and IT Consulting

Location

London, England, United Kingdom