Customer Due Diligence Specialist — Frontline Compliance

Infosys BPM; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading business process management company in the UK is seeking a Customer Due Diligence Specialist Support to manage customer interactions and ensure compliance with legal requirements. Candidates should have a background in banking and at least 2-3 years of frontline experience, along with excellent communication skills. The position is full-time based in London, offering a vibrant working environment.

Qualifications

• Base knowledge of the Proceeds of Crime Act and the Terrorism Act.
• Minimum 2-3 years of experience in a frontline role with Business customers.

Responsibilities

• Maintain the CDD mailbox and ensure customer responses are received.
• Create questions and follow a contact strategy.
• Communicate effectively with customers through calls and emails.
• Handle difficult conversations with customers and stakeholders.
• Collaborate with relationship managers for additional information.
• Ensure timely requests to customers for completing CDD work.
• Support store interactions regarding KYC/KYB updates.
• Manage administrative tasks such as case triaging and escalation.

Skills

Legal and regulatory knowledge

Customer-facing skills

Communication skills

Knowledge of Business Banking

Job description

A leading business process management company in the UK is seeking a Customer Due Diligence Specialist Support to manage customer interactions and ensure compliance with legal requirements. Candidates should have a background in banking and at least 2-3 years of frontline experience, along with excellent communication skills. The position is full-time based in London, offering a vibrant working environment.