Customer Due Diligence Analyst

Flutter UK & Ireland; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the gaming industry seeks a Customer Due Diligence Analyst to join their CDD Team. The role involves assessing risks related to financial crime and ensuring compliance with regulations. Ideal candidates will have experience in Due Diligence or AML, excellent decision-making skills, and a collaborative approach to customer interactions. Flexible working options and various benefits are offered.

Benefits

Flexible ways of working

£/€1,000 learning fund

Unlimited holiday

Twice-yearly bonus

Pension contribution scheme

Private healthcare

Access to Udemy courses

Company Sharesave Scheme

16 hours paid volunteering time

Qualifications

• At least one year’s experience in Due Diligence or AML department.
• Experience in the gambling industry is advantageous.

Responsibilities

• Review and sign off actions on customer due diligence reports.
• Conduct in-depth source of wealth and affordability interactions.

Skills

Decision-Making

Collaboration

Customer Experience

Education

ICA Specialist Certification in Money Laundering

Job description

Join to apply for the Customer Due Diligence Analyst role at Flutter UK & Ireland

Join to apply for the Customer Due Diligence Analyst role at Flutter UK & Ireland

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Job Description

We’re looking for a Customer Due Diligence Analyst to join our CDD Team at Paddy Power part of Flutter UK & Ireland.

Job Description

We’re looking for a Customer Due Diligence Analyst to join our CDD Team at Paddy Power part of Flutter UK & Ireland.

The Customer Due Diligence Team sits within our Risk Operations function, as part of the Customer Operations department.

We interact with customers daily and collaborate across the business, including Customer Support, Key Account Management, Safer Gambling, Fraud, Retail and Compliance.

The team carry out and document detailed investigations and analysis of individual customer accounts to identify potential financial crime, counter terrorist financing, identify and prevent gambling harm and to ensure we remain aligned with regulatory obligations in the relevant jurisdictions.

What You’ll Be Doing

• In the role of CDD Analyst you will operate as a point of escalation for the wider team and define outcome requirements for cases which present increased risk relating to affordability, safer gambling, social responsibility, fraud or money laundering.
• The role is responsible for reviewing and signing off actions on customer due diligence reports, accurately assessing the risks of money laundering, terror financing, affordability and gambling harm against the relevance, validity and legitimacy of information and documentation gathered on customer accounts.
• You’ll conduct in depth source of wealth, safer gambling and affordability interactions, involving detailed conversions with customers to understand their affordability and source of funds.
  
  

What We’re Looking For

• You’ll demonstrate a logical and structured though process to facilitate sound decision-making and justification for your risk assessments.
• You’ll be required to collaborate with many different departments across the business. You will have experience working with both customers and colleagues within a fast-paced environment, have confidence in making decisions and be able to justify recommendations to management teams
• You’ll provide a great customer experience throughout the CDD & Affordability process, whilst also ensuring that work is completed to a high standard and service level agreements are met for all cases.
• You’ll come with at least one year’s experience working within a Due Diligence or AML department and carry an ICA Specialist Certification in Money Laundering or Risk (or equivalent)
• Previous experience within the gambling industry/safer gambling would be advantageous.
  
  

Please ensure you are happy with and able to commit to the following before you apply:

Shifts will fall between 8am and 8pm (UK time), Mon - Sun, (weekend operating times are 8am - 5pm UK time) Working 5 out of 7 days. This also includes working at peak events and some bank holidays. Candidates must be fully flexible between these operating times.

You must be located within commutable distance to the office to accommodate approx.6 weeks of training, some of which will take place in our Leeds/ Malta office. We cannot approve any holiday during the training period.

What's In It For You

• Flexible ways of working – home or office, it’s your choice!
• £/€1,000 learning fund
• Unlimited holiday
• Twice-yearly bonus (with part of it guaranteed)
• Pension contribution scheme
• Private healthcare
• Access to thousands of Udemy courses
• Invest via the Company Sharesave Scheme
• 16 hours paid volunteering time per year
  
  

About Paddy Power

Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world. Now part of the UK & Ireland region of Flutter – we are joined by the likes of Betfair, PokerStars, Sky Betting & Gaming and tombola – we've never been bigger or better.

Our culture of hard work, boldness and an innovative spirit got us to where we are and we take our work seriously, but not ourselves! We win by having the best people working well together. Don’t pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, tech geniuses, perceptive people-people, inspiring leaders… and a very busy legal team.

We’ve got a growing squad of specialists, and we make the work fun. Sound good? Maybe there’s a spot on the team for you.

About Flutter

Flutter is the world’s leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to use our significant scale and our challenger attitude to change our industry for the better.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Entertainment Providers

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