Customer Documentation Specialist

Prinova Global; Aylesford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global supplier in England seeks a Customer Documentation Specialist to manage customer approval processes. Candidates should understand quality requirements in the food industry, have IT proficiency, and be able to handle tight timelines. This role offers personal growth, training opportunities, and multiple benefits like a health cash plan and a subsidized gym membership.

Benefits

Personal growth opportunities

Health Cash Plan

Subsidised gym membership

Discretionary bonus

Access to flexible pay

Qualifications

• Great understanding of Quality requirements and standards.
• Desirable experience within a Quality, Technical or R&D role in the Food Industry.
• Able to work with tight timelines.

Responsibilities

• Log and file all customer questionnaires.
• Maintain communication with customers and business partners.
• Complete customer questionnaires within lead time.
• Respond to customer regulatory and food safety queries.
• Support Continuous Improvement program initiatives.

Skills

Understanding of Quality requirements

Experience in Quality or Technical role

Proficiency in Microsoft Office

Experience with retail online specification systems

Understanding of food ingredients

Knowledge of food labeling/legislation

Ability to handle changes in priorities

Ability to work under pressure

Basic knowledge of Chemistry

Job description

Customer Documentation Specialist (Full-time, Permanent)

Aylesford, Kent - Hybrid 3 office days

Who We Are

Prinova is a leading global supplier of ingredients and premix manufacturing solutions for the food, beverage and nutrition industries. Prinova holds strategic stocks in 35+ centres around the world to ensure continuity of supply and has liquid and dry premix manufacturing facilities in the UK, China and the USA. Prinova's premix business is underpinned by over 40 years of experience in ingredient sourcing and distribution, servicing customers with global inventories, market expertise, and leading market positions in Vitamins, Amino Acids, Sweeteners, Preservatives, Proteins, Aroma Chemicals, and more.

What is a Customer Documentation Specialist at Prinova?

This role supports our customer approval process by completing questionnaires and responding to queries related to our manufacturing site and formulations.

What’s in it for you?

• Personal growth, including training and development opportunities
• Health Cash Plan
• Subsidised gym membership
• Discretionary bonus
• Access to flexible pay with Aslan
  
  

What to expect?

• Log and file all customer questionnaires from reception to completion, including customer portal requests
• Maintain clear communication with the customer, the sales manager and other business partners during the completion process of questionnaires and queries to manage priorities
• Complete customer questionnaires within the agreed lead time and coordinate with other departments to obtain information needed for customers
• Respond to customer short queries related to regulatory, food safety, quality and CSR/ESG matters
• Support Continuous Improvement program initiatives
  
  

Does this sound like you?

• Great understanding of Quality requirements and standards in the food industry (ISO, HACCP, BRC, GFSi, etc.)
• Experience within a Quality, Technical or R&D role in the Food Industry would be desirable
• IT literate with proficiency in Microsoft Office applications. Especially proficient in Excel
• Experience working with retail online specification systems desirable (QADEX, Hamilton Grant etc.)
• Understanding of food ingredients and their functionalities
• Food labelling / Food legislation training or understanding is essential.
• Able to handle changes in priorities
• Ability to work under pressure to tight timelines
• Basic knowledge of Chemistry would be useful along with numerical confidence.
  
  

Interested? We would love to hear from you!

Submit your CV by clicking apply.

If you have any further questions, please email us for an informal chat: [e-mail]