Customer Dispatch Operative

SELFRIDGES; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in retail is seeking a Customer Dispatch Operative to manage stock movements efficiently. The role involves ensuring timely processing of deliveries, maintaining safety standards, and collaborating with various teams to enhance service delivery. Ideal candidates will be organized, communicative, and adaptable, with a focus on problem-solving and teamwork.

Qualifications

• Ability to lift and move stock safely and securely.
• Experience in managing stock movements.

Responsibilities

• Organize and prioritize deliveries for timely processing.
• Maintain accurate records of stock movements.
• Collaborate with teams to ensure efficient stock handling.

Skills

Organizational Skills

Communication

Problem Solving

Collaboration

Adaptability

Safety Awareness

Job description

Customer Dispatch Operative

Job Introduction

A bit about the role

Are you looking for a new challenge that allows you to use your knowledge of the business to enhance UK & International Despatch? Are you seeking a company that supports your career growth and offers an exciting, inspiring, and enjoyable work environment?

If you answered 'yes' to these questions, you might be the person we're looking for!

As a Stock Operative focusing on UK & International Despatch, you will ensure stock is accurately accounted for in the loading bay and store, enabling the sales team to deliver efficient service to our customers. Your responsibilities include managing the intake and distribution of deliveries, maintaining up-to-date paperwork, and proactively resolving any issues. You will work collaboratively with colleagues to ensure timely receipt, unloading, and processing of deliveries. The role can be busy, requiring problem-solving skills and high standards of housekeeping, with a strong emphasis on safety and security practices.

As a Stock Operative, you will:

1. Support in organizing and prioritizing deliveries to ensure timely receipt and processing, and proper distribution to store departments.
2. Collaborate with B&M on RTW/RTVs, supporting the sales team in stock collection and dispatch preparation, ensuring all items are processed and recorded.
3. Maintain accurate records of stock movements.
4. Keep the loading dock and back-of-house areas, including fire exits, clear and safe.
5. Manage stock movement between various locations.
6. Assist during peak periods with the operation of forklifts and other machinery.
7. Communicate regularly with stakeholders about incoming deliveries and any issues such as delays or missing deliveries.
8. Distribute deliveries to designated areas efficiently.

A bit about you

1. You are well-organized, capable of prioritizing workload, and understand the importance of your role in our service delivery, handling multiple requests while ensuring stock accuracy.
2. You are a great communicator, keeping stakeholders informed about workflow and timelines, anticipating issues, and proposing solutions.
3. You are collaborative, working closely with multiple teams to safeguard stock, prevent loss, and maintain product condition throughout processing.
4. You are adaptable, able to work independently and collaboratively, adjusting to shifting priorities and deadlines.
5. You are solutions-focused, reviewing working methods and suggesting improvements.
6. You can lift and move stock safely and securely.
7. You embody our values as a trusted and respected colleague.

This summary outlines the role; however, all team members are expected to be flexible and undertake work as required by the business needs.

Selfridges

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