Customer Director (Maritime)

Faculty AI; Greater London; Hybrid; GBP 150,000 - 210,000; Full time

Benefits offered by this job

Unlimited Annual Leave Policy

Private healthcare and dental

Enhanced parental leave

Family‑Friendly Flexibility & Flexible

Sanctus Coaching

Hybrid Working

Job summary

Faculty AI is seeking a Customer Director for Maritime Defence to spearhead a dedicated unit serving the Royal Navy, NATO/AUKUS, and other maritime clients in the UK. You will blend deep domain expertise with commercial flair to win high‑stakes partnerships and translate naval needs into transformative AI capabilities.

Lead multidisciplinary teams, drive revenue growth across the full sales lifecycle, and ensure delivery excellence with measurable outcomes.

Responsibilities

• Leading the identification and acquisition of high‑value maritime accounts to establish and scale a new sub‑business unit within our Defence portfolio.
• Driving significant revenue growth by owning the full sales lifecycle, from initial market creation to executing complex contract and pricing negotiations.
• Cultivating deep, strategic relationships with senior stakeholders across the Navy, MOD, NATO/AUKUS and maritime industry to unlock long‑term partnership opportunities.
• Developing innovative AI and data‑driven propositions that solve specific maritime operational challenges and demonstrate clear, measurable value.
• Overseeing the delivery of sophisticated technology projects, ensuring high‑quality outcomes and maintaining ultimate responsibility for client satisfaction.
• Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast‑paced, high‑growth environment.
• Collaborating with technical experts to translate complex maritime requirements into scalable AI solutions that support critical decision‑making.

Job description

About the role

As a Customer Director for Maritime Defence, you will lead the creation and growth of a dedicated unit focused on solutions for customers in the Royal Navy, NATO/AUKUS and broader maritime domain. You will act as a strategic entrepreneur, building our market presence and bridging the gap between cutting‑edge AI and mission‑critical naval needs. By blending deep domain expertise with commercial flair, you will secure high‑stakes partnerships and oversee multidisciplinary teams to ensure our technology delivers transformational capability for national security.

What you’ll be doing:

• Leading the identification and acquisition of high‑value maritime accounts to establish and scale a new sub‑business unit within our Defence portfolio.
• Driving significant revenue growth by owning the full sales lifecycle, from initial market creation to executing complex contract and pricing negotiations.
• Cultivating deep, strategic relationships with senior stakeholders across the Navy, MOD, NATO/AUKUS and maritime industry to unlock long‑term partnership opportunities.
• Developing innovative AI and data‑driven propositions that solve specific maritime operational challenges and demonstrate clear, measurable value.
• Overseeing the delivery of sophisticated technology projects, ensuring high‑quality outcomes and maintaining ultimate responsibility for client satisfaction.
• Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast‑paced, high‑growth environment.
• Collaborating with technical experts to translate complex maritime requirements into scalable AI solutions that support critical decision‑making.

Who we’re looking for:

• You bring deep domain expertise in the maritime sector, likely gained through time in the Navy or closely related environments, followed by success in a commercial technology role.
• You possess a proven track record of managing complex deal processes and meeting ambitious revenue targets within a professional services or high‑growth tech setting.
• You are a strategic thinker who can navigate the unique procurement processes of the defence sector and turn operational needs into concrete AI solutions.
• You demonstrate an entrepreneurial spirit, comfortable starting projects from the ground up and getting "hands‑on" to ensure the success of a new business area.
• You are a compelling communicator, able to build trust with senior stakeholders and explain the strategic value of technology without getting lost in jargon.
• You have the leadership maturity to work collaboratively within a multidisciplinary team, maintaining a focus on collective success and a high‑performance culture.

The Interview Process

1. Talent Team Screen (30 minutes)
2. Introduction to Hiring Manager (60 minutes)
3. Case Study Interview (60 minutes)
4. Culture and Leadership Interview (60 minutes)

Recruitment Ethos

We aim to grow the best team – not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.

Benefits

• Unlimited Annual Leave Policy
• Private healthcare and dental
• Enhanced parental leave
• Family‑Friendly Flexibility & Flexible working
• Sanctus Coaching
• Hybrid Working

Additional Information

If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don’t hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part‑time hours.