Customer Director

Faculty AI; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited Annual Leave Policy

Private healthcare and dental

Enhanced parental leave

Family-Friendly Flexibility & Flexible

Hybrid Working

Job summary

Faculty AI, based in the United Kingdom, seeks a Customer Director to grow strategic Life Sciences accounts and partner with senior stakeholders to advance AI-driven transformations. You will lead delivery and engagements across multi-disciplinary teams, shaping outcomes that address complex healthcare challenges.

You will negotiate at the executive level, develop robust account plans, and foster trusted relationships to ensure client success and sustainable growth for Faculty AI.

Qualifications

• Experience managing senior, complex stakeholder relationships in Life Sciences or related consultative environments.
• Experience leading large-scale AI/digital transformation projects.
• Strong business development mindset with end-to-end deal management experience.
• Ability to scope problems, identify client needs and propose effective AI-enabled solutions.
• Excellent communication skills with technical and non-technical audiences.

Responsibilities

• Drive revenue growth by expanding current accounts and onboarding new clients in Life Sciences.
• Develop and implement strategic account plans aligned with client objectives.
• Lead commercial negotiations and support sales forecasting and planning.
• Build trusted relationships with senior budget holders and C-suite stakeholders.
• Mentor cross-functional commercial teams and represent Faculty at industry events.
• Collaborate with technical teams to translate data concepts into innovative use cases.

Skills

Senior stakeholder management

AI/digital transformation projects

Business development

Deal management

Mentorship

Cross-functional leadership

Strategic account planning

Communication with non-technical teams

Job description

Why Faculty?

We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.

We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.

Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.

AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.

About the team

Bringing medicine to patients is complex, expensive and high-risk. Faculty’s Life Science’s team is concentrated on building AI solutions which optimise the research and commercialisation of life-changing therapies.

We partner with major pharma firms, academic research centres and MedTech start-ups to design and deliver solutions which address critical healthcare challenges, and help to democratize health for all.

About the role

As a Customer Director, you’ll play an influential role in growing our most impactful accounts.

You will act as a strategic partner to our Life Sciences clients, helping them supercharge their operations and end-user engagement through AI-powered decision-making. Leading a high-performing team of delivery and engagement specialists, you’ll oversee complex commercial negotiations, ensure the successful delivery of cutting-edge Applied AI solutions, and build key relationships which position Faculty as the global leader in AI-driven transformation.

#LI-PRIO

What you’ll be doing

• Driving revenue growth; identifying strategic opportunities to expand current accounts and onboarding new clients within your sector
• Developing and implementing robust strategic account plans that align Faculty’s AI solutions with client business objectives
• Leading commercial negotiations and partnering with the Business Unit Director on accurate sales planning and forecasting
• Building trusted relationships with senior budget holders and C-suite stakeholders to ensure high levels of client satisfaction and retention
• Managing and mentoring cross-functional commercial teams
• Representing Faculty at industry events and networking forums to build a reputation as a thought leader in AI-driven transformation
• Collaborating with technical teams to translate complex data concepts into innovative use cases that solve real-world client problems

Who we're looking for

• You’ve managed senior, complex stakeholder relationships in the Life Sciences industry - some experience in consulting preferred
• You have experience leading large-scale AI/digital transformation projects
• You possess a strong business development mindset with experience in sales methodologies and the end-to-end management of deal processes
• You are a practical problem solver with the forensic skills to scope a problem, identify client needs and implement effective solutions
• You are a compelling communicator - comfortable collaborating with technical experts and translating data-oriented concepts for non-technical audiences.
• You bring experience in team mentorship and coaching
• You have demonstrated capability to balance multiple strategic projects simultaneously, while maintaining a focus on quality and commercial impact

Our interview process

1. Talent Team Screen: 40 mins
2. Introduction Interview: 60 mins
3. Commercial Interview: 60 mins
4. Leadership and Principles interview: 60 mins
5. Meet the MD, Commercial: 30 mins

Our Recruitment Ethos

We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.

Some of our standout benefits:

• Unlimited Annual Leave Policy
• Private healthcare and dental
• Enhanced parental leave
• Family-Friendly Flexibility & Flexible working
• Sanctus Coaching
• Hybrid Working

We are open to conversations about part-time hours.