Customer & Digital Specialist (French speaking)

Michael Page (UK); England; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A forward-thinking company in the industrial sector based in East Sussex is seeking a French Speaking Customer & Digital Specialist. This hybrid role involves providing excellent customer service to French-speaking clients, managing orders, and optimizing digital platforms. Ideal candidates will have a strong command of both French and English, with experience in customer service and a proactive attitude towards customer satisfaction. The position offers a competitive salary and a supportive company culture.

Benefits

Competitive salary

Hybrid work setup

Comprehensive training opportunities

Qualifications

• Fluent in French and English, both written and spoken.
• Experience in customer service or a related field.
• Proficient in CRM systems.
• Understanding of the industrial/manufacturing sector is advantageous.
• Excellent organisational skills and attention to detail.

Responsibilities

• Provide excellent customer service to French-speaking clients.
• Manage and process customer orders efficiently.
• Collaborate with internal teams to resolve customer inquiries.
• Maintain and update digital platforms.
• Analyse customer feedback to identify trends.

Skills

Fluency in French and English

Experience in customer service

Proficiency in using CRM systems

Experience with IT software change

Excellent organisational skills

Job description

• *French Speaking* Customer & Digital Specialist- Permanent
• Hybrid (1 day WFH, 4 days in the office)

About Our Client

The employer is an established business operating within the industrial/manufacturing sector. They are committed to delivering high-quality products and services to their customers while fostering innovation and efficiency. Looking to make changes to software and implent AI, this company are looking to move forward in the market

Job Description

• Provide excellent customer service to French-speaking clients via phone, email, and other platforms.
• Manage and process customer orders efficiently, ensuring timely delivery.
• Collaborate with internal teams to address customer inquiries and resolve issues promptly.
• Maintain and update digital platforms, including e-commerce and CRM systems.
• Analyse customer feedback to identify trends and recommend improvements.
• Assist in marketing and digital campaigns tailored to customer needs.
• Support the development of tools to enhance customer engagement.
• Contribute to the optimisation of digital processes within the industrial/manufacturing industry.

The Successful Applicant

A successful Customer & Digital Specialist should have:

• Fluency in French and English, both written and spoken.
• Experience in customer service or a related field.
• Proficiency in using CRM systems and digital platforms.
• Experience with supporting on IT software change & the implementation of AI
• A strong understanding of the industrial/manufacturing sector is advantageous.
• Excellent organisational skills and attention to detail.
• A proactive attitude with a focus on delivering customer satisfaction.

What's on Offer

• A competitive salary in the range of £28,000-£32,000 per annum.
• Hybrid work setup: 4 days in the office and 1 day working from home.
• Opportunity to develop skills within the industrial/manufacturing industry.
• A supportive company culture focused on innovation and collaboration.
• Comprehensive training and development opportunities.

If you are a fluent French speaker with a passion for customer service and digital processes, this could be the perfect role for you in East Sussex. Apply today to join a forward-thinking team!