Customer Digital Manager (Fixed Term Contract Until December 2025)

L'OREAL GROUP; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading company in the beauty industry seeks a Customer Digital Manager for a fixed-term contract until December 2025. The role involves defining strategies and enhancing online activation across Luxe E-Commerce accounts while optimizing performance and collaboration with various teams. The offering includes a competitive benefits package with opportunities for growth.

Benefits

Discounts on brands like YSL and Kiehl's

Private medical and dental insurance

Gym discounts

Mental health support

Family and fertility leave

Qualifications

• Understanding of the UK & Ireland e-commerce landscape.
• Knowledge of latest beauty consumer trends and segmentation.
• Experience in developing e-activation plans and growth strategies.

Responsibilities

• Ensure excellence in online activation and enhance content.
• Develop e-activation plans and growth strategies in collaboration with teams.
• Manage and track budgets to ensure maximum ROI.

Skills

E-commerce expertise

Media knowledge

Market awareness

Analytical skills

Job description

CUSTOMER DIGITAL MANAGER: Fixed-Term Contract until 30th December 2025

A DAY IN THE LIFE

I am the E-Commerce CUSTOMER ACTIVATION MANAGER, responsible for defining and implementing strategies and delivering excellence in our multi-brand activation across Luxe E-Commerce accounts. Working alongside the E-Commerce Commercial team, I craft engaging consumer experiences and optimize performance across the entire purchase funnel.

KEY RESPONSIBILITIES:

• Ensure excellence in online activation; enhance content (PDPs, Brand Stores, Search & Events) and adopt core flywheel principles to maximize traffic, conversion, retail, and market share.
• Develop e-activation plans and growth strategies (by category & brand) in collaboration with brand, commercial, and business development teams.
• Create and share best-in-class Go-To-Market Activation strategies for NPD.
• Develop dedicated media and data strategies (on/off-site) for Retailers with Media Managers.
• Manage and track budgets collaboratively, ensuring maximum ROI.
• Oversee campaigns, including multi-brand campaigns, asset availability, and post-campaign analysis.
• Continuously evaluate and optimize campaigns; share insights and results.
• Identify new business opportunities by monitoring trends, players, technologies, and digital services.
• Share best practices and establish reporting systems to support decision-making.
• Ensure effective communication and collaboration across teams (Commercial, Activation, Brands, Retailers).

WHO YOU ARE

• Understanding of the UK & Ireland e-commerce landscape.
• Awareness of market activities with a keen eye for detail.
• Knowledge of latest beauty consumer trends and segmentation.
• Expertise in ecommerce and media.

WHAT WE OFFER

Our award-winning benefits package reflects how much we value our people. We offer a competitive package, including perks like discounts on brands such as YSL, CeraVe, Armani, Kiehl's, and Garnier, private medical and dental insurance, gym discounts, mental health support, family leave, and fertility leave. We support your growth with training, leadership programs, and expert talks.

WHO WE ARE

L'Oréal operates in 150 markets worldwide, with a mission to create beauty that moves the world. As a leader in the industry, we focus on inclusivity, sustainability, and innovation. Our Luxe Division includes 26 brands, including Lancôme, Yves Saint Laurent, and Giorgio Armani, catering to luxury consumers globally.

HOW WE RECRUIT

We are committed to diversity, equity, and inclusion in all employment practices. We value different backgrounds, experiences, and perspectives, believing that our differences drive creativity and success.