Customer Development Mgr - Morrisons

TN United Kingdom; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Development Manager to drive sales and build strong customer relationships. This role involves delivering on ambitious targets through strategic planning and collaboration with cross-functional teams. The successful candidate will have the opportunity to work with global brands, gaining invaluable experience in a fast-paced environment. If you are a commercially savvy individual with a knack for negotiation and a passion for developing mutually beneficial solutions, this is the perfect opportunity for you to make a significant impact on the business.

Qualifications

• Experience in customer development and relationship management.
• Strong analytical skills to identify business opportunities.

Responsibilities

• Deliver sales, margin, and profit targets through Joint Business Plans.
• Analyze business performance to identify optimization opportunities.
• Collaborate with teams to develop high-performing plans.

Skills

Relationship Building

Strategic Thinking

Negotiation Skills

Commercial Acumen

Education

Bachelor's Degree in Business or related field

Job description

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Customer Development Manager - Morrisons, Surrey

Location: Surrey, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: d7afcf760a27

Job Views: 5

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

No Relocation Assistance Offered

Location: Woking, Surrey

Reporting to: Director, Customer Development

Why Work For Colgate Palmolive:

• The learning & development opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team, gaining exposure to all local market departments.
• The challenge & variety: You will operate in a fast-paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.
• The global experience: You will have the opportunity to work with global brands, participate in global strategies, with potential to develop your career internationally.
• The Colgate Values: We are Caring, We are Inclusive, and We are Courageous, which are integral to our daily operations.

Job Purpose:

This role involves establishing relationships with customers to achieve targets such as net sales, margin, and profit by building and implementing business plans. It requires a clear understanding of retailer strategies, shopper behaviors, and how Colgate-Palmolive can optimize their brands and strategic goals. Internal collaborators include Shopper Development Managers and Category Managers.

What you will do:

• Deliver quarterly and annual net sales, margin, and profit targets through active leadership of a Joint Business Plan (JBP) based on tailored commercial plans.
• Analyze the business to identify issues and opportunities for resolution or optimization.
• Understand retailer strategies and shopper insights to optimize brand positioning within this environment.
• Collaborate with the Shopper Development Manager to develop a shopper-focused, high-performing plan integrated into the JBP.
• Partner with your Category Manager to identify category growth opportunities and optimize strategies for Colgate-Palmolive.
• Manage collaborative planning with customers, including accurate forecasting and risk management.
• Ensure customer ledger accuracy, manage financial accruals and rebates in coordination with AR and Finance teams.
• Develop and communicate a 3-year retailer strategy.
• Work with retail marketing and brand managers to develop business solutions that drive growth.
• Build external networks to enhance customer engagement and identify new business opportunities.
• Establish internal networks to support retailer initiatives and raise business profile.
• Collaborate within the Customer Development Team to craft team strategies and optimize performance.
• Lead business development projects to influence the broader business environment.

Who you are:

• A commercially savvy individual capable of building strong relationships and developing sustainable, mutually profitable solutions.
• A strategic, daring thinker with negotiation skills and a commitment to timely results.

This position requires managing a fast-paced, evolving customer environment, prioritizing effectively, and maintaining clear communication to secure necessary investments and focus for delivering your customer strategy and joint business plan.