Customer Development Manager - Food Ingredients

The Customer Development Manager is responsible for direct commercial sales activities for customers in the Bakery & Nutrition markets. You will need to have a proactive approach to sales to maintain and expand relationships with customers and prospects, understanding their needs and providing tailor made solutions from our portfolio.

Job Responsibilities

• Build and maintain strong relationships with existing customers
• Identify and pursue new business opportunities within the Bakery & Nutrition customers
• Meet & succeed Sales Targets focused on Material Margin
• Develop a deep understanding of our product portfolio and applications to offer solutions to the customers
• Gather market feedback from customers collaborating with Product Management and team members
• Utilize CRM tools to track customer interactions and manager opportunity pipeline
• Prepare and deliver and follow Sales Plans to support growth plans with in the territory
• Act as liaison between Caldic Ingredient and clients ensuring customer satisfaction
• Attend supplier training to ensure wide range of product knowledge
• Attend sales meeting to present and collaborate with team members

Key Performance Indicators including

• Material margin and revenue (growth)
• Generation and follow up of opportunities (number, MM value, success rate)
• Number of customer visits
• Cross-selling
• Growth of Value Add Categories.

Job Position

The Customer Development Manager reports directly to the Commercial Director

You are required to have accurate reporting skills with attention to detail and an efficient persona. Your method is characterised as solution and results-oriented, and you should have strong analytical skills. You will act as a full partner for your relationships with customers, suppliers and colleagues. In addition to staying knowledgeable of any changes that could improve quality requirements for our customers.

Function

You will need to have or show knowledge of

• Customer & Result Focus
• Market Orientation
• Networking
• Perseverance
• Degree in food related subject preferred
• Minimum 3-5 years relevant commercial experience selling food ingredients to food manufacturers
• Relevant technical knowledge
• Experience in bakery market sector preferred
  

We offer

A challenging position within a dynamic international organisation. Our culture is characterised as enterprising and driven. In addition to offering a competitive salary and a pleasant working environment you we also offer the following benefits:

• Company Pension scheme
• Free onsite parking
• 25 days holiday + Statutory bank holidays
• Annual performance and company incentivised bonus scheme
• Career path sales training

About us

Because we care, we touch the lives of hundreds of thousands of people every day. We inspire innovative and sustainable distribution solutions in life and material sciences for the food, pharma, personal care and industrial product formulation markets of the world. Our solutions, carefully sourced and customized to specifications whenever required, are backed by outstanding research & development, customer service, and technical & regulatory support, ensuring that they meet precisely determined needs at every stage of the value chain.Across 43 countries in Europe, Latin America, North America and Asia-Pacific, our approximately 4,000 employees go the extra mile day in, day out, to deliver added-value solutions for our customers. In our activities, we embrace the principles of sustainability, designing products, services and processes with these in mind. From formulation to delivery, from ingredient to packing, from supplier to customer, we care about every detail of what we do. Because every detail is in our care.