Customer Development Manager, eCommerce

Colgate-Palmolive Company; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global consumer products company in Greater London is seeking a Customer Development Manager for eCommerce. This role involves strategic leadership, mentorship, and the achievement of ambitious sales targets. The ideal candidate has 5+ years of experience in account management, strong negotiation skills, and a talent for fostering relationships. Join a company committed to innovation and building a healthier future.

Benefits

Inclusive work environment

Career development opportunities

Qualifications

• 5+ years of account management experience with online retailers.
• Proficient in dashboard building and digital marketing channels.
• Exceptional communication skills for stakeholder engagement.

Responsibilities

• Own and deliver ambitious sales and growth targets.
• Lead development of Joint Business Plans (JBPs) with retailers.
• Master accurate forecasting of volume and sales.

Skills

Sales experience

Negotiation

Relationship building

Financial savvy

Education

Degree-level education

Tools

Google tools

Digital shelf analysis tools

Job description

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Customer Development Manager, eCommerce, Surrey

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Client:

Location:

Surrey, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ee24e39ef318

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

No Relocation Assistance Offered
Job Number#168519 - Surrey, England, United Kingdom

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Location: Woking, Surrey

Reporting to: National Sales Senior Manager- Pet

Job Purpose

This isn't just an account management role; it's an opportunity to be a strategic leader, mentor a growing team, and directly influence our UK/IE and global eCommerce strategy. You'll operate with personal accountability, seeing the direct impact of your work on our business every single day.

What You'll Bring to Our Team:

You're an experienced sales professional with a proven track record in eCommerce, eager for a new challenge within a rapidly expanding team. You're an outstanding negotiator, always seeking common ground and understanding customer priorities. Service-oriented and collaborative, you excel at building strong relationships and are financially savvy, adept at setting prices and terms. You love fostering innovation through effective communication and are well-organized, strategic, and capable of translating vision into actionable plans.

What you will achieve

• Own and deliver ambitious sales and growth targets across multiple strategic eCommerce customers, aligning with our local and global objectives.
• Lead the development, negotiation, and implementation of complex Joint Business Plans (JBPs) with major online retailers, driving share growth and ensuring compliance.
• Master accurate forecasting of volume, sales, and investment through expert 6P+A planning, identifying risks and opportunities proactively.
• Ignite retail marketing demand by strategically leveraging all online critical success factors and levers.
• Provide crucial strategic insights, anticipating digital market trends and guiding leadership on emerging opportunities and risks.
• Coach, mentor, and elevate other members of our eCommerce team, sharing your expertise and boosting overall team capabilities.
• Represent Hill's at industry events, expanding our network and benchmarking against best-in-class eCommerce practices.
• Drive continuous process improvements and foster innovative digital engagement using advanced analytics and emerging technologies.
• Champion cross-functional collaboration between Sales, Supply Chain, Marketing, and Digital teams to optimize the entire eCommerce experience.
• Oversee complex commercial agreements and long-term growth investments, always aligning with profitability targets.
• Manage the full product lifecycle from portfolio and new item planning to promotion planning, forecasting, inventory, and engaging content creation.

What Makes You a Great Fit:

• Degree-level education.
• Proficient in Google tools with demonstrable experience in dashboard building.
• 5+ years of account management experience with a proven track record of successful commercial skills with online retailers.
• An entrepreneurial and curious mindset, eager to experiment and test new ideas.
• Proficient in digital shelf analysis tools, adept at leveraging data to build compelling business cases.
• Strong understanding of digital marketing channels and experience deploying the right levers for business growth.
• Exceptional communication skills and a talent for stakeholder engagement.
• A confident leader who can coach and work effectively in a cross-functional team, thriving in conditions of uncertainty or complexity.

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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