Customer Development Manager - Amazon

Come work at the forefront of science - and help the brands you grew up with grow and evolve into the next generation.

Job Description - Customer Development Manager - Amazon (2507033658W)

Description

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands including NEUTROGENA, AVEENO, LISTERINE, JOHNSON’S, and BAND-AID. Science is our passion; care is our talent.

Who we are

Our global team of approximately 22,000 brilliant people fosters a workplace culture where every voice matters and every contribution is appreciated. We are passionate about insights and innovation, committed to delivering the best products to our customers. Being a Kenvuer means impacting millions daily through our expertise and empathy. We put people first, care fiercely, earn trust with science, and solve with courage. Join us in shaping our future—and yours. For more information, click here.

Role reports to: Pureplay Ecommerce Business Unit Head

Location: High Wycombe, UK

Travel: 10%

What you will do

This role is based at our High Wycombe office with a hybrid working policy. Kenvue plans to move offices to Reading, Berkshire in Q1 2026, and this role will relocate accordingly.

Kenvue seeks a motivated and driven individual to join our UK eCommerce team as eCommerce Customer Development Manager for Amazon. Reporting to the Business Unit Head, your main goal is to support revenue targets by increasing eCommerce sales and market share across all categories. You will lead the execution of sales and marketing programs, manage customer relationships, influence shopper strategies, and lead negotiations and business planning.

Key accountabilities

• Lead and own your business responsibilities, including forecasting and P&L management for Amazon to meet sales, spend, and profit targets (INS, TCI, NTS, Net GP).
• Collaborate with digital, commercial, and strategy teams to identify and execute eCommerce opportunities, providing updates on progress and challenges.
• Monitor competitor activities and channel performance, devising plans to optimize sales and profitability.
• Drive growth through Amazon retail levers, including AVN strategies to improve ROI and market share.
• Support customer service and supply chain teams to ensure efficient processes.
• Implement best practices on eCommerce sites, including product detail enhancements, pricing, and promotions.
• Stay informed on industry trends, especially within FMCG, health, and beauty sectors.
• Build strong relationships with key contacts and buyers.
• Design and negotiate effective business plans and promotional activities aligned with corporate guidelines.
• Propose and pilot new tactics like bundling, subscriptions, or loyalty programs.
• Analyze performance data to optimize results and identify share-of-voice opportunities.
• Ensure successful execution of NPI and brand campaigns, maximizing visibility and engagement.

Influence & Impact

• Gain stakeholder commitment through consultative selling and leadership.
• Negotiate effectively to reach positive agreements.
• Embody a growth mindset and a competitive edge to develop winning consumer strategies.
• Motivate peers and influence stakeholders at multiple levels to advance initiatives.
• Deliver persuasive communications to garner support.
• Develop creative solutions to achieve mutual goals while managing impacts.

Agility

• Challenge the status quo and seek continuous improvement.
• View opportunities and issues from multiple perspectives to find optimal solutions.
• Consider both short- and long-term impacts of decisions, developing flexible strategies.
• Support ideas with conviction, knowing when to adapt or persist.

Qualifications

Education and Experience

• Bachelor’s degree or higher.
• Experience with eCommerce and Amazon preferred.
• Ability to drive strategy and change, analyze data, and manage multiple projects in ambiguous environments.
• Strong analytical skills for effective decision-making.
• Highly organized, capable of prioritizing multiple tasks.
• Autonomous with strong networking skills to achieve results.

Technical/Professional Skills

• Analytical skills
• Commercial fundamentals
• Market assessment and targeting skills
• Channel understanding and needs identification

Primary Location

Europe/Middle East/Africa - United Kingdom - England - High Wycombe

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. For more information, see our Equal Employment Opportunity Posters.

If you are an individual with a disability, please check our page for information on how to request accommodations. Disability Assistance available.

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