Customer Development Manager

Kenvue Inc.; Reading; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Holiday allowance & volunteering

Learning and development

Employee resource groups

Job summary

Kenvue is seeking a Customer Development Manager for the Europe/Middle East/Africa region, based in Reading, UK with hybrid work. You will own the Waitrose P&L and drive growth across key categories including Baby, Healthcare, and Skin Health.

You will lead forecasting, build strong partnerships with Waitrose and internal teams, and identify commercial opportunities through insight-led selling while delivering sustainable results.

Qualifications

• Proven experience in FMCG and customer-facing commercial roles.
• Strong numerical, analytical and financial management skills.
• Ability to translate insights into actionable growth plans.
• Experience building relationships with internal stakeholders.
• Experience negotiating and identifying commercial opportunities.
• Strategic thinking with focus on long-term growth.
• Strong planning and prioritisation skills.
• Ability to collaborate across Sales, Marketing, Supply Chain, Finance and Category teams.

Responsibilities

• Own the Waitrose P&L with accountability for growth across Baby, Healthcare, and Skin Health Portfolio.
• Deliver business objectives: Sales, Trade Investment, NTS, Net Gross Profit and share targets.
• Lead forecasting and investment management with accurate demand forecasts and financial projections.
• Build relationships with internal stakeholders and represent Waitrose across the business.
• Develop external partnerships with buyers, Marketing, Category, and Supply teams.
• Lead joint business planning with Waitrose for mutual value and market share growth.
• Identify opportunities through insight-led selling and negotiations.
• Monitor performance and manage risks to meet objectives.

Skills

Strong commercial acumen

Analytical skills

Financial management

Stakeholder management

Cross-functional collaboration

Forecasting

Negotiation

Tools

Excel

Forecasting tools

CRM

Job description

Kenvue is currently recruiting for a:

Customer Development Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Business Unit Head

Location:

Europe/Middle East/Africa, United Kingdom, Reading, Berkshire

Work Location:

Hybrid

What you will do

• Own the Waitrose P&L, with full accountability for delivering sustainable growth across key categories including Baby, Healthcare, and some of our Skin Heath Portfolio.
• Deliver agreed business objectives, including; Sales, Trade Investment, NTS, Net Gross Profit, and share targets.
• Lead forecasting and investment management for your portfolio, providing accurate demand forecasts and financial projections to Supply Chain and Commercial Strategy & Planning teams.
• Build strong, collaborative relationships with internal stakeholders, acting as the voice of Waitrose within Kenvue and ensuring customer priorities are effectively represented across the business.
• Develop and maintain exceptional external partnerships with key stakeholders across Buying, Marketing, Category, and Supply teams to identify opportunities and deliver category-leading growth plans.
• Lead the joint business planning process with Waitrose, creating and executing strategic plans that deliver mutual value, market share growth, and long-term sustainable results.
• Identify and unlock commercial opportunities through insight-led selling, effective negotiations, and cross-functional collaboration.
• Monitor business performance, proactively managing risks and opportunities to ensure delivery of customer and company objectives.

What We Are Looking For

• Strong commercial acumen, underpinned by excellent numerical, analytical, and financial management skills.
• Proven experience in FMCG and customer-facing commercial roles, with a strong track record of delivering results.
• Demonstrated ability to identify growth opportunities and translate insights into actionable plans that drive business performance.
• Skilled at building credibility and influencing stakeholders at all levels, both internally and externally.
• Ability to collaborate effectively with cross-functional teams, leveraging expertise across Sales, Marketing, Supply Chain, Finance, and Category teams to create joint value with customers.
• A strategic thinker who can balance long-term growth ambitions with day-to-day commercial delivery.
• Comfortable operating in a dynamic environment, adapting to changing business needs and embracing calculated risks to achieve superior outcomes.
• Strong planning, organisational, and prioritisation skills, with the ability to manage multiple categories and competing priorities effectively.

What’s in it for you

• Competitive Benefit Package
• Paid Company Holidays, Volunteer Time, option to buy and sell holiday
• Learning & Development Opportunities
• Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.