Customer Development Manager

MSC Mediterranean Shipping Company; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading shipping company as a Customer Development Manager. You'll manage accounts, drive growth, and work closely with clients to maximize performance. The role offers extensive travel and a chance to be part of a progressive team focused on delivering exceptional service.

Benefits

Company car

Generous benefits package

Qualifications

• Experience in key account management is crucial.
• Proven track record in shipping/logistics.
• Strong verbal and written communication skills required.

Responsibilities

• Managing high-level accounts and developing customer opportunities.
• Regularly reporting on customer performance and tracking budgets.
• Conducting extensive UK and some international travel.

Skills

Key account management

Relationship building

Budget management

Sales background

Analytical skills

Communication

Negotiation

Data analysis

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

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Full time, permanent (Field-based)

We have an exciting opportunity for a Customer Development Manager to join our Sales team. The successful applicant will work as part of the Regional Sales team, managing clients within a designated region of the UK, pro-actively securing new business whilst focusing on maximising and delivering both Import and Export target volume, delivering revenue and TEU driven KPI’s

Due to the nature and demands of the Regional Sales role, an agile approach to working forms part of the package and travel around the South of England will be a key requirement. In return for a competitive salary, company car plus other generous benefits we are looking for a self-motivated, organised individual with great people skills who is looking for a progressive career with a company that prides itself on being 'Employer of Choice' within the shipping industry.

At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.

Skills and experience you’ll bring to us

• Experience in key account management
• Drive to build relationships with current client base whilst increasing the portfolio of accounts and new customers
• Previous experience in setting and working to budgets
• Proven background in shipping / logistics
• Proven record in sales and Key Account Management
• Proactive, analytical, results driven with ability to manage deadlines
• Communicator and sound negotiator at all levels and can track and "hunt" potential new business
• Excellent verbal, written communications and presentation skills with data analysis
• A positive attitude to solving business issues, working closely and collaborating with departments across the whole business
• Microsoft programme skills (to include Excel and PowerPoint) would be beneficial

How you will help us and what you can expect

• High level account management, developing opportunities by customer.
• Focus on TEU growth, profitability, upselling of all MSC products and client profiles
• Regular reporting of customer performance
• Tracking the business to ensure delivery of budget expectations
• Extensive UK travel and some international travel for face to face meetings, along with client entertainment.
• Collaborating with Trade, wider sales team and supporting business units
• Proactive client contact to promote relationships and update on new services and products in line with overall strategy
• Meet agreed KPI’s including Pipeline and CRM updates
• Contribute to a positive work climate through a flexible attitude to work, supporting colleagues and living MSC's brand values
• Manage individual performance, instigating and implementing improvement plans to create a high-performance culture
• Set and work out budgets for specified accounts for both Exports and Imports

If you feel that this is the next step in your career, please apply now.