Customer Development and Retention Specialist

Zip Water UK; Dereham; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading company in advanced drinking water solutions seeks a Customer Development and Retention Specialist to drive growth within customer accounts. This role involves managing key relationships, achieving sales targets, and collaborating with internal teams to resolve queries. The ideal candidate will be proactive, experienced in account management, and skilled in negotiation, with opportunities for career progression within the wider group.

Benefits

25 days of annual leave plus options to buy additional holiday

Enhanced maternity, paternity, and grandparent leave

Life Assurance

Company seasonal events

Market-leading company pension

Employee rewards and discounts through Perks at Work

Culligan product discounts

Opportunities for career progression across the wider group

Option to join Health Care Cash Plan

24/7 access to Employee Assistance Programme and well-being programs

Qualifications

• Proactive mindset with the ability to manage multiple accounts simultaneously.
• Strong negotiator and good with objection handling.
• Experience with CRM systems like Salesforce.

Responsibilities

• Support the growth of the business within current and potential customer base.
• Achieve quarterly and annual sales targets.
• Maintain and grow business relationships.

Skills

Negotiation

Problem Solving

Account Management

Sales Strategy

Time Management

Tools

Salesforce

Job description

Zip Water is a global leader in providing advanced drinking water solutions, including filtered boiling, chilled, and sparkling water.

As the Customer Development and Retention Specialist, you will support the growth of the business within the current customer base and potential new customers.

Your day-to-day focus will be selling to, retaining, and growing revenue within key and direct-to-end-user accounts, as well as managing client queries with the assistance of the Customer Experience team.

If you have a proactive mindset and the ability to manage multiple accounts simultaneously, this could be the role for you!

The development of a prospect into a larger opportunity is also a vital element of the role.

Requirements

• Contribute to the delivery of both the quarterly and annual sales targets and build our future revenue stream.
• Maintain and grow new and existing business relationships.
• Work towards your Key Performance Indicators (KPIs) and demonstrate understanding of how to achieve these in your 1-1 reviews.
• Plan efficiently and organise your time to ensure you meet expected sales outcomes.
• Work effectively and flexibly to support other team members in meeting targets across the full portfolio of products and services.
• Maintain customer account information by recording all activity, data, and issues on the CRM system (Salesforce).
• Collaborate with internal teams to ensure all customer queries are resolved seamlessly by Zip.
• Site visits and prospecting — to become familiar with carrying out site surveys, ensuring a high first-time installation rate; this activity will be shadowed initially.
• Forecasting — keep the Key Account forecast file up to date for weekly meetings to maintain an accurate forecast vs. target.

As the Customer Development and Retention Specialist, you will be a strong negotiator and good with objection handling. You will be a natural problem solver, comfortable managing data, nurturing leads, and cases effectively.

Benefits

• 25 days of annual leave plus the option to buy additional holiday days.
• Enhanced maternity, paternity, and grandparent leave.
• Life Assurance.
• Company seasonal events.
• A market-leading company pension.
• Employee rewards and discounts through Perks at Work.
• Culligan product discounts.
• Opportunities for career progression across the wider Culligan Group.
• Option to join Health Care Cash Plan.
• 24/7 access to Employee Assistance Programme through Health Assured and well-being programs.