Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT Solutions provider in Aberdeen is seeking a Desktop Support Engineer to enhance their Customer Support team. The ideal candidate will resolve technical issues, collaborate across teams, and drive product improvements. With a focus on Office 365 and strong interpersonal skills, successful candidates are expected to have at least 3 years of experience in technical support, relevant certifications, and a degree in IT or related fields. This role offers growth opportunities in a large enterprise environment.

Qualifications

• At least 3 years of experience in technical support.
• Relevant Microsoft Technology Certifications preferred.
• Fluency in English and effective communication skills.

Responsibilities

• Ownership of technical issues and resolution.
• Participation in knowledge sharing with peers.
• Identification of product defects for escalation.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal skills

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

Office 365

Microsoft technologies

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Experis UK

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will have:

• Ownership of, investigation, and resolution of customer technical issues, collaborating across teams and utilizing troubleshooting tools and practices.
• Participation in community knowledge sharing with peers.
• Development of technical and professional skills through training and readiness initiatives.
• Identification of potential product defects and escalation to contribute to Microsoft product improvements.
• Fluency in English and effective communication skills.
• Strong interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting abilities.
• Strong knowledge of Office 365 and Office deployment processes.
• Proficiency with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
• Understanding of Office integration with Windows, third-party networks, mobiles, SharePoint, and OneDrive.
• Preferred skills include networking, communication protocols (FTP, HTTP), object-oriented programming, and technical literacy.
• Ability to work independently and within a team, with strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or a related field.
• Experience in technical consulting or IT roles is preferred.