Customer Delivery - Warndon Superstore

ENGINEERINGUK; Worcester; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Flexible working from day one

Holiday 20 days + personal day

10% Clubcard discount

Life assurance

Pension scheme

Employee discounts

Job summary

Tesco is hiring a Customer Delivery Driver in Worcester to meet customers in their homes and provide great service with a smile. The role goes beyond driving, involving careful handling of goods, managing substitutions, and ensuring timely delivery.

Shifts are varied, with a guaranteed minimum of 16 hours per week and pay starting at £14.18 per hour, rising to £15.45 in M25 stores. Full-time permanent position with benefits and a supportive team.

Qualifications

• Valid UK/EU/EEA driving licence (full or automatic) for at least 12 months with no more than 3 penalty points.
• Excellent customer service and communication skills.
• Ability to work independently with a supportive team and adapt to changes on the road.
• Comfort with loading and unloading deliveries and keeping the vehicle clean and organized.

Responsibilities

• Keep van and work area clean, tidy and organized to ensure every order is delivered in perfect condition.
• Load the delivery van safely and perform vehicle checks to ensure roadworthiness.
• Communicate clearly with customers about order changes and substitutions, offering refunds where needed.
• Handle products with care and maintain quality and customer trust.
• Deliver within the customer’s time window with friendly at-door service.

Job description

Employer Tesco Location Worcester, United Kingdom of Great Britain and Northern Ireland Salary Competitive Closing date 31 Aug 2026

View more categories View less categories Sector Customer Services ,Transport and Logistics Contract Type Permanent Hours Full Time

About the role

Availability Window Days From time To time Sun 19:00:00 23:00:00 Mon 14:00:00 22:00:00 Tue 18:00:00 22:00:00 Fri 18:00:00 22:00:00 Sat 18:00:00 22:00:00 As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it s about helping people and delivering great service with a smile.It s hands'on, physical and full of variety, with no two shifts the same. You sll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it s roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers. Be warm and welcoming with customers and colleagues. Respond quickly to changing customer needs and embrace change while out on the road and in the store. Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

What's in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays) Flexible working available from day one 10% off with your Colleague Clubcard, rising to 15% on pay
• day weekends, with a second card to share with family Free wellbeing services to support your mind, body and life Life cover worth five times your pay and an award
• winning pension with matching contributions up to 7.5% A range of benefits to choose from, including discounts, shares and cycle
• 'to
• 'work schemes Uniform provided, plus policies to support you through life
• key moments

About Us

Tesco

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click [1] here.