Customer Delivery Technical Leader - Enterprise Networking.

Cisco; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in enterprise networking is seeking a Customer Delivery Technical Leader in London. This role involves providing technical leadership and driving customer success by integrating Cisco solutions with client networks. You will engage directly with customers to ensure favorable outcomes and support the adoption of Cisco technologies in their operations.

Qualifications

• 7+ years in customer-facing service delivery engineering roles.
• Comprehensive knowledge of Cisco enterprise networking.
• Practical experience with Cisco Nexus and data center architecture.

Responsibilities

• Provide technical expertise and escalation support for complex issues.
• Lead customer delivery engineering engagements.
• Build and maintain relationships with customer stakeholders.

Skills

Customer Engagement

Problem Solving

Technical Leadership

Stakeholder Management

Education

Cisco Certified Internetwork Engineer Enterprise Infrastructure

Cisco Certified Internetwork Engineer Data Center

Tools

Cisco Catalyst 8000

Cisco Catalyst 9000

Cisco Nexus

Job description

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Customer Delivery Technical Leader - Enterprise Networking., London

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Client:

Cisco

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f832af43a1c6

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Role Overview

We are seeking an Enterprise Networking Customer Delivery Technical Leader within the CX Global Enterprise Segment Premier organization.You will provide technology leadership as an onsite embedded engineering expert working with a global financial services customer in London, helping the customer align Cisco products and technologies with their desired business outcomes and integrating Cisco solutions in their network.You’ll be a key part of Cisco CX’s adoption and customer success efforts as we seek to deliver the best possible customer experience.

Your Impact

Outcome Orientation - Serve as an integrated member of the Cisco CX team supporting customer outcome-oriented engineering, implementation, and production support efforts. Provide technical expertise and escalation support in resolving technical problems found in products and solutions.

Customer Engagement - Lead customer delivery engineering engagements and provide escalation support for large scale solutions and complex issues. Act as a trusted technical advisor and drive the successful adoption of Cisco products and technologies.

Customer Success and Adoption - Advocate for current and emerging routing and switching technologies, ensuring solutions are relevant to customer success and aligned with Cisco's Validated Designs. Support the introduction of new products and execute proof of concept/value engineering work for Cisco enterprise networking products and technologies. Lead the creation and dissemination of technical collateral, intellectual capital, documentation, and conduct knowledge transfer as required.

Stakeholder Management - Build and maintain key relationships with customer stakeholders to ensure a best-in-class customer experience.

Minimum Qualifications

Experience: 7+ years in customer-facing service delivery engineering roles.

Expertise: Comprehensive knowledge of Cisco enterprise networking including the Catalyst 8000 and 9000 platforms, Software Defined Access, Catalyst Center, QoS, IGP and EGP routing, and access security including Cisco Identity Services Engine, and micro-segmentation.

Technical Leadership: demonstrable record of using subject matter expertise to lead engineering projects.

Problem Solving: clear ability to analyze, isolate, and resolve issues in a way that contributes directly to customer success.

Please note that the role requires onsite presence for at least 3 days a week at customer site in London

Preferred Qualifications

• Cisco Certified Internetwork Engineer Enterprise Infrastructure and/or Cisco Certified Internetwork Engineer Data Center
• Experience working with Cisco enterprise routing and switching at a global systemically important bank (G-SIB)
• Practical experience with Cisco Nexus routing / switching and data center architecture