Customer Delivery Manager

Severn Trent; Warwick; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading water services company is seeking a Customer Delivery Manager for their Reactive Sewer Services team in Warwickshire. The role involves managing a team of 20-40 operatives, resolving critical issues, and contributing positively to team dynamics. Candidates should have knowledge of wastewater systems and experience in managing field teams. Compensation includes a salary up to £50,500 and various employee benefits.

Benefits

Annual bonus scheme up to £2,250

Leading pension scheme

Sharesave options

Dedicated training and development

Electric vehicle scheme

Two paid volunteering days

Qualifications

• Ideal candidate must have knowledge of wastewater and surface water runoff.
• Experience in managing reactive, operational field teams is essential.
• A strong, positive character with a caring attitude is required.

Responsibilities

• Manage a team of operatives, including Supervisors and Jetting Operatives.
• Resolve critical escalations and propose solutions.
• Work hands-on in the field with your team.

Skills

Knowledge of wastewater and surface water runoff

Experience managing operational field teams

Strong character and positivity

Ability to engage with diverse communities

Job description

Overview

A Customer Delivery Manager is our Reactive Sewer Services Operational Team Manager. You\'ll be based at our Finham in Warwickshire, working within our Reactive Sewer Services Team within Waste Networks.

Responsibilities

• Manage a team of operatives (approx. 20–40 direct reports, including Supervisors and Jetting Operatives).
• Use strategic thinking and complex problem solving to resolve critical escalations from the team and propose ways to protect, resolve and future-proof issues on the network.
• Be hands-on when required, including working out in the field with your team to look after the local network.
• Work a 37-hour week, Monday to Friday, with standby evenings and weekends as part of a rota.
• Support a positive culture focused on collaboration, development, and high employee engagement.

Qualifications and Experience

• Knowledge of wastewater and surface water runoff, drainage and sewers is ideal.
• Experience managing reactive, operational field teams.
• Strong character, positivity, and a caring attitude; ability to engage with diverse communities.

Benefits

• Salary up to £50,500.00
• Annual bonus scheme (up to £2,250 based on company performance and eligibility)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two paid volunteering days per year