Customer Delivery Manager

Severn Trent Water; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading water service provider in Birmingham is seeking an inspiring leader for its Reactive Waste Networks team. You will manage a team responding to sewerage issues, ensuring safety and customer satisfaction. An ideal candidate has strong leadership, operational experience, and a commitment to environmental protection. The role offers growth opportunities and an annual bonus scheme.

Benefits

Annual bonus scheme

Leading pension scheme

Sharesave opportunity

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two paid volunteering days

Qualifications

• Ensure health and safety of the team.
• Monitor team performance and identify improvements.
• Develop team members for succession planning.

Responsibilities

• Lead and manage a team of operatives.
• Respond to sewerage-related issues.
• Drive operational response and customer satisfaction.

Skills

Inspirational Leadership

Customer Focus

Passion for the Environment

Curiosity

Adaptability

Operational Experience/ Excellence

Job description

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We are looking for an ambitious, inspiring leader to take our Reactive Waste Networks team fromGREAT TO OUTSTANDING.

EVERYTHING YOU NEED TO KNOW

The core of your role is that you will lead a team of Operatives in our Birmingham region who use a variety of vehicles, kit and jetting equipment to respond reactively to sewerage related issues, including pollutions, flooding, blockage clearance, pipe cleansing and surveying of our network.

Key attributes we are looking for:

• Inspirational Leadership:Lead and manage a team of highly engaged operational front-line people and their supervisors, inspiring them to achieve high standards and be a little bit better every single day.
• Customer Focus:Love customers. Put them first, be confident to go to site to see the customers first hand, be skilled at diffusing conflict, and build relationships across Severn Trent to address customer issues.
• Passion for the Environment:A strong commitment to environmental protection, with the belief that one pollution is too many. Be calm under pressure to respond to operational incidents when they occur.
• Curiosity:Always be curious and hungry to drive improvements in people, processes, and quality. Bring a practical, want to learn / do more mindset.
• Adaptability:Be willing to learn quickly and adapt to new challenges with a practical, can-do attitude.
• Operational Experience/ Excellence:Experience of an operational environment with a bucket load of common sense. You’ll be driving our field response to customer and operational issues.

WHAT YOU’LL BRING TO THE ROLE

• Health & Safety at your core:Ensure the safety and well-being of your team, with Health and Safety at the forefront of decision-making.
• Performance monitoring:Monitor performance, analyse findings, and identify areas for improvement both internally and within the supply chain.
• Team Development:Develop team members to be the best they can be, with a focus on succession planning, engagement, and recognition.
• Customer-Centric:A passion for speaking to people and building relationships, with a proactive approach to problem-solving.
• Technical Knowledge:Understanding of waste regulatory requirements, sewerage network maintenance and company target s is desirable but not essential

WHAT’S IN IT FOR YOU

• Impact:Make a real difference in protecting the environment and improving customer satisfaction.
• Growth:Opportunities for personal and professional development within a supportive team.
• Innovation:Be part of a team that values curiosity and continuous improvement.

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• Annual bonus scheme (up to £2,250 based on company performance and subject to eligibility)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two paid volunteering days per year

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please get in touch with our amazing team of recruiters [e-mail].

And if your curiosity has peaked and you're wanting to find out even more, search#LifeAtSevernTrenton social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.