Customer Delivery Hub, Driver Trainee

John Lewis & Partners; Metropolitan Borough of Solihull; On-site; GBP 24,000 - 30,000; Full time

Job summary

John Lewis & Partners is seeking a Driver Trainee Installer for a 12-month program leading to a customer delivery role. Responsibilities include delivering and installing various products while providing exceptional customer service. Candidates must be at least 18 years old, hold a valid UK B-Category driving licence, and demonstrate strong communication skills.

Benefits

Flexible working options

Qualifications

• Must possess a UK B-Category manual driving licence with no more than 6 points.
• Strong verbal communication skills needed for customer interactions.
• Physical ability to handle large items during delivery.

Responsibilities

• Deliver and install products, ensuring top-notch customer service.
• Prepare and load vehicles prior to delivery shifts.
• Maintain a safe and respectful working environment during home installations.

Skills

Verbal Communication

Customer Service

Physical Endurance

Technology Installation

Education

UK B-Category Driving Licence

Job description

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About The Role

As a Driver Trainee Installer, you will be supported through our 12-month trainee programme to become a fully qualified John Lewis Customer Delivery Installer with a C1 driving licence. Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew. Due to its nature, you need to be 18-years or older to work in this role.

Due to its nature, you need to be 18-years or older to work in this role.

Key Responsibilities

Once qualified, your day will see you start at the delivery hub you are based before heading out on route. You'll:

• Be an ambassador for the John Lewis brand with great customer service as your number one priority.
• Help load up your lorry with the days deliveries working alongside the warehouse team.
• Demonstrate great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.
  
  

Essential Skills/experience You'll Need

• UK B-Category manual driving licence with no more than 6-points.
• Have great verbal communication skills both over the phone and face to face.
• Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
• Have a passion for technology and installation.
  
  

Desirable Skills/experience You May Have

• Previous experience of installation and customary delivery driving.
  
  

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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