Customer Delivery Hub, Driver Technician

John Lewis Partnership; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company in the UK is seeking a Technician Specialist to deliver and install products in customers' homes. The role involves coaching delivery team members and ensuring excellent customer service. Candidates must hold a manual C1 UK driving license and have previous installation experience. This full-time position offers flexible working arrangements and the opportunity to work in a supportive employee-owned environment.

Qualifications

• Must have a DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle is essential.
• Ability to handle physical demands of delivering large items.

Responsibilities

• Represent the brand with excellent customer service.
• Coach and develop delivery team members.
• Install products efficiently and demonstrate their use to customers.
• Stay updated on new products and technologies.

Skills

Previous installation experience

Manual C1 UK driving license

Customer-facing experience

Strong verbal communication skills

Good understanding of technology

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Technician Specialist, you'll bring our distinctive John Lewis service directly to customers' homes, installing products such as furniture, kitchen appliances, sound systems, and TVs as part of a 2-person delivery crew.

You will also coach and develop other delivery drivers in home installations and customer service, acting as a role model for the great service John Lewis is known for.

Note: You must be 18 years or older to work in this role.

Key Responsibilities

• Represent the John Lewis brand with excellent customer service.
• Coach, develop, and assess your delivery team members.
• Assist with loading deliveries at the warehouse.
• Respect customers' homes and handle unexpected situations professionally.
• Install products efficiently and demonstrate their use to customers.
• Stay updated on new products and technologies.
• Maintain a safe working environment.

Essential Skills and Experience

• Previous installation experience (training provided).
• Manual C1 UK driving license (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Customer-facing experience.
• Strong verbal communication skills.
• Ability to handle physical demands of delivering large items.
• Good understanding of technology.

Full-time, 41 hours/week, working 4 days a week either in the AM shift (06:00-17:00, Mon-Sat) or PM shift (10:30-21:30, Mon-Fri, and 07:00-18:00, Sat).

The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world through innovation, quality, and service, embracing diversity and fostering a supportive environment where everyone can thrive.

As Partners, we share ownership, responsibility, and success, working together with kindness and respect.

Important Notes

Some roles require pre-employment vetting, including DBS checks and financial probity checks. We encourage quick completion of any vetting documents to avoid delays. Apply early as vacancies may close if filled quickly.

We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss your preferences with the hiring manager during the interview.