Customer Delivery Hub, Driver Technician

John Lewis Partnership; Reading; On-site; GBP 34,000 - 46,000; Full time

Job summary

A leading UK retail partnership is seeking a Technician Specialist to deliver and install products, ensuring excellent customer service. This role requires previous installation experience and a C1 driving licence, and it offers up to £38,495 annually depending on experience. Candidates should possess strong communication skills and a good understanding of technology. The position is permanent with varied working hours.

Benefits

Evening Premium pay

Night Premium pay

Employee ownership benefits

Qualifications

• Experience with in-home delivery and installation of electrical and furniture products.
• Ability to manage unexpected situations while delivering.
• Flat pack assembly experience.

Responsibilities

• Act as an ambassador for the brand and ensure excellent customer service.
• Coach and develop delivery driver colleagues.
• Install products and ensure customers understand how they work.
• Maintain a safe working environment.

Skills

Previous installation experience

Manual C1 UK driving licence

DCPC or Driver Qualification Card

Strong verbal communication skills

Good understanding of technology

Job description

Overview

As one of our Technician Specialists, you'll bring our distinctive John Lewis service to customers' doors and install products in their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle. You will share specialised knowledge to coach and develop other delivery drivers on home installations and customer service, acting as a role model for the great service John Lewis is known for.

Note: This role includes an Evening Premium (£3.00 per hour) for time worked between 18:00 and 22:00 and a Night Premium (£4.00 per hour) for time worked between 22:00 and 06:00. This also applies to existing Partners enrolled onto Enhanced Hours Premium arrangements. To work in this role you must be 18 years or older.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as the top priority.
• Coach, develop and assess delivery driver colleagues and provide knowledge to perform at their best and represent the brand.
• Assist with loading the lorry with the day’s deliveries, working alongside the warehouse team.
• Demonstrate respect and courtesy for the customer’s home and manage unexpected situations to find the best solutions for customers.
• Install products efficiently and demonstrate how they work after installation.
• Keep up to date with new products and technologies to perform at your best.
• Maintain a safe working environment.
• Note: The role involves heavy lifting; you will deliver large items such as sofas, white goods, sports equipment, furniture, beds and mattresses.

Essential skills/experience

• Previous installation experience; we will top up knowledge with our installer accreditation.
• Manual C1 UK driving licence (maximum of 6 points).
• DCPC or Driver Qualification Card by day one, and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role and strong verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience

• Experience in-home delivery and installation of electrical and furniture products.
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV wall mounts.
• Ability to replace domestic light fittings, accessories and cooking appliances.
• Flat pack assembly experience.

Salary: Up to £38,495 (Annual) depending on experience

To learn more about this role, please copy and paste this link into a browser: https://embed.wirewax.com/8060083

Closing Date: October 5, 2025

Pay: £34,000.00 - £46,000.00 Annual

Contract Type: Permanent

Hours of Work: Varied hours of full-time work (41 hours per week, 4 days per week) Monday-Friday 10:30-21:30, Saturday 07:00-18:00.

Job Level: Partnership Level 9

Where You'll Be Working: Brooklands Customer Delivery Hub (John Lewis & Partners), 18 Vickers Drive North, Weybridge, Surrey, KT13 0YU

About the Partnership: We’re the largest employee-owned business in the UK and home of John Lewis and Waitrose. Partners share ownership and responsibility, with a focus on kindness, respect and thriving together.

Important notes: Some roles may require pre-employment vetting (which may include DBS checks). If required, you’ll be informed and provided with information during recruitment. DBS checks will be carried out by a third-party body and financial probity checks may be required for some roles.

We encourage you to apply promptly as vacancies can close early if there are many applicants. We support flexible working where possible; details can be discussed with the hiring manager during the interview.