Customer Delivery Hub Driver Technician

John Lewis Partnership; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A large UK retail partnership is seeking a Technician Specialist to deliver and install products directly in customers' homes. This role involves coaching fellow delivery drivers while ensuring high standards of customer service. Candidates must possess relevant driving licenses and have experience in customer-facing roles. The position requires physical ability to handle large items and excellent communication skills.

Qualifications

• Previous installation experience is required.
• DCPC and Tachograph Card are necessary.
• Experience driving a 7.5-tonne vehicle is needed.

Responsibilities

• Represent the brand with excellent customer service.
• Coach and develop colleagues.
• Assist in loading deliveries.
• Install products and demonstrate their operation.
• Maintain a safe working environment.

Skills

Manual C1 UK driving license

Customer-facing experience

Excellent verbal communication skills

Physical capability to handle large items

Good understanding of technology

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As one of our Technician Specialists, you'll have the unique opportunity to bring our distinctive John Lewis service directly to our customers' homes, installing products such as furniture, kitchen appliances, sound systems, and TV sets as part of a 2-person delivery crew. You will also coach and develop other delivery drivers in your team on home installations and customer service, serving as a role model for the high standards of John Lewis.

Note: Due to the nature of this role, applicants must be 18 years or older.

Key Responsibilities

• Represent the John Lewis brand with excellent customer service.
• Coach, develop, and assess your colleagues to enhance their performance and brand representation.
• Assist in loading deliveries and work alongside the warehouse team.
• Respect customers' homes and handle unexpected situations professionally.
• Install products efficiently and demonstrate their operation to customers.
• Stay updated on new products and technologies.
• Maintain a safe working environment.

Essential Skills and Experience

Previous installation experience is required, and training will be provided through our installer accreditation. Additional requirements include:

• Manual C1 UK driving license (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Experience in a customer-facing role.
• Excellent verbal communication skills.
• Physical ability to handle large items such as furniture and appliances.
• Good understanding of technology.

This role involves 41 hours per week, across four days (Monday to Saturday), starting at 06:00 and finishing at 17:00.

The Partnership

We’re the largest employee-owned business in the UK, home to the brands John Lewis and Waitrose. We are committed to building a happier world, focusing on retail excellence through innovation and diversification. As Partners, we share ownership, responsibility, and success, fostering a culture of kindness, respect, and inclusion. We encourage everyone to be themselves and thrive, growing both individually and collectively.

Important Points

Some roles require pre-employment vetting, including DBS checks if applicable, which will be communicated during recruitment. We recommend applying promptly as vacancies may close early due to high interest. We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts; discuss options with the hiring manager during your interview.