Customer Delivery Hub, Driver Technician

John Lewis Partnership; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail employee-owned company in London seeks a Technician Specialist to install products and coach delivery drivers. The ideal candidate will have a C1 driving licence, experience in installation, and excellent customer service skills. Join a team dedicated to delivering exceptional service and innovation.

Qualifications

• Previous experience in installation required.
• Ability to handle physical demands of the role delivering large items.
• Experience driving a 7.5-tonne vehicle.

Responsibilities

• Ambassadorship for the brand with excellent customer service.
• Coaching and developing delivery driver colleagues.
• Loading the lorry with deliveries alongside the warehouse team.
• Installing products efficiently and demonstrating their functions.

Skills

Manual C1 UK driving licence

DCPC and Tachograph Card

Customer-facing experience

Excellent verbal communication skills

Good understanding of technology

Job description

About the role

As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems, and TV sets) as part of a 2-person delivery crew.

You'll also share your expertise to coach and develop the other delivery drivers in your team on home installations and customer service skills, acting as a role model for the great service John Lewis is known for. Due to the nature of the role, you need to be 18 years or older to work in this position.

Key Responsibilities

Your day will start at the delivery hub you are based at before heading out on route, where your responsibilities will include:

• Being an ambassador for the John Lewis brand with great customer service as your top priority.
• Coaching, developing, and assessing your delivery driver colleagues, providing them with the knowledge they need to perform at their best and represent our brand.
• Helping load your lorry with the day's deliveries, working alongside the warehouse team.
• Demonstrating respect and courtesy for the customer's home and handling unexpected situations to find the best solutions for your customers.
• Installing products efficiently and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to perform your role effectively.
• Maintaining a safe working environment.

Essential skills/experience you'll need

Previous experience in installation is required for this role, and we will assist in enhancing your knowledge with our installer accreditation. Other required skills and experience include:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Drivers Qualification Card) and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Experience in a customer-facing role.
• Excellent verbal communication skills, both over the phone and face-to-face.
• Ability to handle the physical demands of the role (delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
• Good understanding of technology.

About The Partnership

We’re the largest employee-owned business in the UK and home to our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to the future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. We uphold our promise of 'Never Knowingly Undersold' on price, quality, and service in John Lewis, and passionately serve food-lovers in Waitrose.

As Partners, we share ownership and the rewards. We use our voices to contribute to our success, working together through good and challenging times, treating everyone with kindness and respect.

We all own making the Partnership a place where we belong, embracing our differences and creating an environment where we can thrive. We aim to grow individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks. If so, you’ll be informed during the recruitment process, and we encourage you to complete any vetting documents promptly to avoid delays. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be required for some roles.
• We recommend applying early, as vacancies can close quickly if we receive a high volume of applications.
• We support flexible working arrangements to promote work-life balance, which may include flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.