Customer Delivery Hub Driver, Installer

Medirest Signature; Norwich; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading installation team as an Installation Specialist, focusing on delivering and installing furniture and appliances for John Lewis. This role offers training in installation, allowing you to gain valuable skills while enhancing customer satisfaction in a supportive environment that prioritizes both service and innovation.

Qualifications

• Previous installation experience preferred, but training provided.
• Experience driving a 7.5-tonne vehicle is essential.

Responsibilities

• Represent the John Lewis brand with excellent customer service.
• Install products efficiently and demonstrate their use.

Skills

Customer-facing experience

Excellent verbal communication skills

Physical ability to handle large items

Good understanding of technology

Education

C1 UK driving license

DCPC and Tachograph Card

Job description

About the role

As one of our Installation Specialists based in a Customer Delivery Hub, you'll have the opportunity to bring our John Lewis service directly to customers' homes, installing products such as furniture, kitchen appliances, sound systems, and TV sets as part of a 2-person delivery crew.

Note: You must be 18 years or older to work in this role.

Key Responsibilities

• Represent the John Lewis brand with excellent customer service.
• Assist in loading deliveries with the warehouse team.
• Respect customers' homes and handle unexpected situations professionally.
• Install products efficiently and demonstrate their use to customers.
• Stay updated on new products and technologies.
• Maintain a safe working environment.

Essential Skills and Experience

Previous installation experience is preferred but not required; training and accreditation will be provided. Other requirements include:

• Manual C1 UK driving license (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Customer-facing experience.
• Excellent verbal communication skills.
• Physical ability to handle large items.
• Good understanding of technology.

Desirable Skills and Experience

• White goods installation and disconnection.
• TV installation.
• Flat pack assembly.

About The Partnership

We are the UK's largest employee-owned business, home to John Lewis and Waitrose. We are committed to building a happier world, focusing on innovation, quality, and service. As Partners, we share ownership and responsibility for our success, fostering a respectful and inclusive environment where everyone can thrive.

Important Points

Some roles require pre-employment vetting, including DBS checks and financial probity checks. We encourage early application as vacancies may close early. We support flexible working arrangements; discuss your needs with the hiring manager during your interview.