Customer Delivery Engineer

County Broadband Ltd; Cambridge; On-site; GBP 34,000; Full time

Job summary

Join a pioneering company dedicated to providing future-ready, hyper-fast broadband to rural communities. This role offers the chance to be part of an ambitious team, responsible for the installation of essential fibre optic infrastructure. With a strong commitment to employee development, the company provides a supportive environment where you can thrive. Enjoy a competitive salary, generous leave, and a range of benefits, including private medical insurance and a company bonus scheme. If you're ready to take on a rewarding challenge and contribute to a vital mission, this opportunity is perfect for you.

Benefits

25 days annual leave

Private Medical Insurance

Company bonus scheme

Access to discounts via Reward Gateway

Enhanced maternity/paternity pay

Company sick pay

Future leaders programme

Defined career and training pathways

Qualifications

• At least 1 year’s experience working on a fibre network.
• Experience in customer-facing roles and fibre installation.

Responsibilities

• Install ducts, chambers, and fibre optic cables for new customer connections.
• Conduct risk assessments and ensure compliance with safety regulations.
• Operate vehicles and MEWPs safely and efficiently.

Skills

SA001 & SA002 Qualified

IPAF

NRSWA

S7/S8 PIA Qualified

Fibre installation knowledge

Customer-facing experience

Experience on Openreach PIA network

Job description

Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?

A little bit about us….

We’re not like other broadband providers, and we really don’t want to be. We are currently on a mission to ensure rural communities across East Anglia and Essex can access future-ready, hyper-fast, full-fibre broadband.

After securing a total of £146 million from our investors, we need you to play a part in our ambitious future!

Why join County Broadband….

At County Broadband, we believe in giving back to our employees and empowering everyone to develop to their full potential. We believe in our values of being Ambitious, Loyal, and Proud!

We currently offer some great benefits, which are continuously being reviewed:

• Salary up to £34,000 per annum.
• 25 days per annum, plus bank holidays.
• Private Medical Insurance with Vitality*
• Company bonus scheme
• Access to thousands of discounts via Reward Gateway.
• Enhanced maternity/paternity pay*
• Company sick pay*
• A future leaders programme
• Clearly defined career and training pathways

About our exciting opportunity

• Provide new installation of ducts, chambers, overhead or underground fibre optic cables, customer termination boxes, and other associated equipment required for installation of new customer connections.

• Undertake physical excavation of different surfaces to allow for the installation of customer connection equipment.

• Survey further works and advise on requirements/identification for tree cutting, traffic management, UKPN poles, and other obstacles to successfully connect a customer.

• Clear blockages found in customer connection ducting.

• Ensure all information and photos are captured on company supplied assets such as phones or tablets.

• Complete appropriate paperwork for daily work on job sheets, risk assessments, plant sheets, and/or van sheets.

• Complete risk assessments, hazard identification, and ensure Health and Safety requirements are adhered to.

• Ensure compliance with all current client processes and procedures.

• Operate vehicles and static-mounted MEWPs safely and efficiently, following all safety guidelines and regulations.

• Other reasonable duties within the general scope of the job.

Your skills and experience

• SA001 & SA002 Qualified

• IPAF, NRSWA, S7/S8 PIA Qualified (desirable)

• At least 1 year’s experience working on a fibre network.

• Experience gained working in a customer-facing role.

• Experience of working on Openreach PIA network.

• Knowledge of fibre installation.

What happens next?

You’ve done your part by applying, so breathe easy, and we will give you feedback within 5 working days.

Do you want to be the first to know when we have new openings or learn more about our recent job openings? Please subscribe to our careers page https://careers.countybroadband.co.uk/