Customer Delivery Drivers, 7.5T

John Lewis Partnership; Liverpool; On-site; GBP 26,000 - 29,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for the Customer Delivery Hub Driver Trainee and Installer roles. This permanent position offers a fantastic opportunity to join a dynamic team where customer service is paramount. As a Driver Trainee, you'll embark on a 12-month training program to become a qualified Installer, ensuring that customers receive their products efficiently and with the utmost care. Heavy lifting is a key aspect of the role, as you'll be delivering large items such as sofas and appliances. If you're passionate about customer service and eager to learn, this role could be the perfect fit for you!

Qualifications

• Must hold a valid UK B-Category manual driving licence.
• Strong verbal communication skills are essential.

Responsibilities

• Complete the 12-month Customer Delivery Driver Trainee programme.
• Install products efficiently and demonstrate their use to customers.
• Maintain a safe working environment while handling heavy items.

Skills

UK B-Category manual driving licence

Verbal communication skills

Understanding of technology

Job description

At a glance:

Roles Available: Customer Deliver Hub Driver - Driver Trainee & Installer

Position: Permanent

Location: Speke CDH (Liverpool)

Salary: Please note from 01/04/25 the expected starting rates for a Customer Delivery Hub, Driver Trainee will be £26,700 (Annual) & Installer will be £29,000 (Annual)

Please note: Due to the nature of these roles, we require all applicants to be over 18 to apply.

Driver Trainee's Key Responsibilities:

• Complete the 12 month Customer Delivery Driver Trainee programme to become a fully qualified John Lewis Customer Delivery Installer by meeting the relevant criteria.
• Be an ambassador for the John Lewis brand with great customer service as your number one priority.
• Assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
• Show great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential Skills/Experience You'll Need as a CDH Driver Trainee:

• UK B-Category manual driving licence with no more than 6 points.
• Great verbal communication skills both over the phone and face-to-face.
• Good understanding of technology and an interest in installation.

Desirable Skills/Experience You Can Bring to the Driver Trainee Role:

• Previous experience of installation and customer delivery driving.

Driver Installer's Key Responsibilities:

Your day will see you start at the delivery hub where you are based before heading out on route where your responsibilities will include:

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Load up your lorry with the day's deliveries working alongside the warehouse team.
• Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to ensure you perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential Skills/Experience You'll Need as a CDH Driver Installer:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Drivers Qualification Card) by the first day in role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and face-to-face.
• Good understanding of technology.

Desirable Skills/Experience You Can Bring to the Installer Role:

• Installation and disconnection of white goods.
• TV installation.
• Assembly of a flat pack.