Customer Delivery Drivers, 7.5T

About the role

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity to bring our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems, and TV sets) as part of a two-person delivery crew. Apply today for one of our Driving roles available at Lister Street!

At a glance:

Roles Available: Customer Deliver Hub Driver- Driver Trainee & Installer Trainee

Position: Permanent

Location: Lister Street CDH (Glasgow)

Salary: Please note the expected starting rates for a Customer Delivery Hub, Driver Trainee will be £26,700 (Annual) & Installer Trainee will be £29,000 (Annual)

Please note: Due to the nature of these roles, we require all applicants to be over 18 to apply.

Driver Trainee's key Responsibilities:

• Complete the 12-month Customer Delivery Driver Trainee programme to become a fully qualified John Lewis Customer Delivery Installer by meeting the relevant criteria.
• Be an ambassador for the John Lewis brand with great customer service as your number one priority.
• Assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
• Show great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need as a CDH Driver Trainee:

• UK B-Category manual driving licence with no more than 6-points.
• Great verbal communication skills both over the phone and face to face.
• Good understanding of technology and an interest in installation.

Desirable skills/experience you can bring to the Driver Trainee role:

• Previous experience of installation and customer delivery driving.

Driver Installer Trainee's key Responsibilities:

Complete the 3-month Customer Delivery Installer Trainee programme to become a fully qualified John Lewis Customer Delivery Installer.

Your day will start at the delivery hub before heading out on route where your responsibilities will include:

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Load up your lorry with the day's deliveries working alongside the warehouse team.
• Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to ensure you perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need as a CDH Driver Installer Trainee:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Drivers Qualification Card) by the first day in role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and face-to-face.
• Good understanding of technology.

Desirable skills/experience you can bring to the Installer Trainee role:

• Installation and disconnection of white goods.
• TV installation.
• Assembly of a flat pack.

About The Partnership

We're the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're focused on being brilliant at retail. We continue to innovate, adapt, and diversify. Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we share the responsibility of ownership and its rewards. We contribute to our success, work together through good and challenging times, and treat everyone with kindness and respect.

We all own making the Partnership a place we belong. Embracing our differences and creating an environment where we can thrive. Growing individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles are subject to pre-employment vetting, including DBS checks for successful candidates. You'll be informed and provided with information about vetting during the recruitment process. We encourage quick completion of any vetting documents to avoid delays. DBS checks will be carried out by a third-party registered body, and financial probity checks may also be required for some roles.

We recommend applying promptly, as vacancies can close early if we receive many applications.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this with the hiring manager during your interview.