Customer Delivery Driver - York Extra - 35 hours

Tesco; Malton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Delivery Driver who will be the face of the company on the road. This hands-on role offers variety and the chance to interact with customers daily, ensuring their needs are met with a smile. You'll enjoy the flexibility to adapt your work style while delivering excellent service and building relationships with customers and colleagues alike. Join a team that values diversity and inclusion, and be part of a company committed to serving its communities and customers better every day. If you're energetic and passionate about customer service, this opportunity is perfect for you.

Benefits

20 days holiday plus personal day

10% off shopping

Access to free wellbeing services

Life cover of five times your pay

Award-winning pension

Uniform provided

Flexible working options

Qualifications

• A valid driving licence for at least 12 months with minimal penalty points.
• Strong communication and customer service skills are essential.

Responsibilities

• Deliver orders to customers while ensuring a high level of service.
• Maintain cleanliness and organization of the delivery van.
• Communicate effectively with customers regarding their orders.

Skills

Customer Service

Teamwork

Communication

Driving

Education

Valid UK/EU/EEA Driving licence

Job description

The following content displays a map of the jobs location - York

Customer Delivery Driver - York Extra - 35 hours

Job Reference: tesco/TP/1180/923145/0

Number of Positions: 1

Contract Type: Permanent

Working Hours: 35

Location: York

Closing Date: 06/01/2025

Job Category: Customer Delivery Drivers

Business Unit: Customer Delivery

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About the role

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

It’s hands-on, physical, and full of variety. No two shifts are ever the same, and our customers look for help in all kinds of different ways. For most of the day, you’ll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability, or an opportunity to change career direction, everyone is welcome at Tesco.

You will be responsible for

• Ensuring the van and trays are clean and kept tidy/organised.
• Leaving the back yard clean, tidy, and clear of rubbish, and picking up litter as you see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were your own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer's time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Act quickly to respond to the changing needs of our customers and embrace change within the store.
• Be energetic and driven to deliver beyond expectations.
• Share ideas with the Manager and other colleagues on how we can improve the store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.

Please note: Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.