Customer Delivery Driver, Supermarket Assistant

John Lewis Partnership; Worcester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading employee-owned business as a Customer Delivery Driver, where you’ll deliver quality Waitrose produce directly to customers. This role blends driving with customer service, ensuring a friendly and efficient delivery experience. You’ll also support shop operations when not on the road, contributing to a welcoming team environment. With a commitment to innovation and service, this role offers a unique opportunity to be part of a company that values its Partners and fosters inclusivity. If you’re passionate about delivering exceptional service and enjoy working independently, this is the role for you!

Benefits

Flexible working arrangements

Job sharing opportunities

Employee ownership

Inclusive work environment

Qualifications

• Must possess a full valid B-Category UK manual driving licence.
• Excellent customer service and time management skills required.

Responsibilities

• Check delivery routes and load van for deliveries.
• Complete vehicle safety checks and maintain compliance.
• Provide excellent customer service during deliveries.

Skills

B-Category UK driving licence

Customer service skills

Time management

Physical stamina

Self-motivation

IT literacy

Job description

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers.

When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team.

Due to the nature of the role, applicants must be 18 years or older.

Key Responsibilities

• Start your day in store, checking your delivery routes for the day.
• Load and prepare your van for deliveries, ensuring all orders are organized for efficient delivery to customers.
• Complete all necessary vehicle safety checks, maintaining road safety and compliance with health and safety standards.
• Represent the Waitrose brand with excellent customer service on the road.
• Assist customers with their shopping and build rapport based on trust and service.
• Support the wider shop team with general shopkeeping tasks when required.

Essential skills/experience

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to handle physical tasks such as lifting crates and moving cages.
• Self-motivated, adaptable, and able to work independently.
• IT literacy.

Desirable skills/experience

• Previous driving experience and knowledge of chilled vehicles are advantageous.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world through our purpose and values, fostering an inclusive environment where everyone can thrive. As Partners, we share ownership, success, and responsibility, working together with kindness and respect.

We prioritize innovation, quality, and service, ensuring we remain brilliant at retail and passionate about serving food lovers in Waitrose.

Additional Information

Some roles may require pre-employment vetting, including DBS checks, which will be communicated during the recruitment process. We encourage prompt completion of any required documents to avoid delays. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be necessary.

We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during the interview.