Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; Woking; On-site; GBP 20,000 - 26,000; Full time

Job summary

Join a leading UK employee-owned retailer as a Customer Delivery Driver. In this role, you will deliver high-quality products directly to customers and support shop operations when not on the road. A valid B-Category driving license and strong customer service skills are essential for this position. Flexible working arrangements are available to support a healthy work-life balance.

Qualifications

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Ability to cope with physical requirements such as lifting crates.

Responsibilities

• Load and prepare the van for deliveries.
• Check delivery routes and complete vehicle safety checks.
• Provide excellent customer service as a Waitrose brand ambassador.

Skills

Customer service skills

Time management skills

IT literacy

Job description

About the role

As one of our Customer Delivery Drivers, you'll bring the unique blend of quality Waitrose produce and Partner-led service directly to our customers' doors. You will actively embody our ethos - passionate Partners serving food lovers. When not on the road, you'll support the team with daily shop tasks such as stock replenishment and housekeeping, contributing to the efficient and welcoming running of the shop.

Due to the nature of the role, you need to be 18 years or older.

Key Responsibilities

• Start your day in store and be responsible for:
• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are ready for efficient delivery.
• Completing vehicle safety checks, maintaining road compliance, health, and safety standards.
• Being an ambassador for the Waitrose brand with excellent customer service as a priority.
• Helping customers with their shopping and building rapport based on trust and service.
• Supporting the wider shop team with general shopkeeping tasks when required.

Essential skills/experience

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to cope with physical requirements such as lifting crates and moving cages.
• Ability to work independently, self-motivated, and adaptable.
• IT literacy.

Desirable skills/experience

• Previous driving experience and knowledge of chilled vehicles are advantageous.

About The Partnership

We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership, responsibility, and rewards, working together to build a happier world. We focus on retail excellence, innovation, and diversity, ensuring everyone can thrive and be themselves.

We believe in kindness, respect, and creating an inclusive environment where all Partners can grow individually and collectively.

Additional Information

Some roles may require pre-employment vetting, including DBS checks and financial probity assessments. Applicants are encouraged to apply promptly as vacancies may close early due to high demand.

We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.