Customer Delivery Driver, Supermarket Assistant

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. You will actively embody our ethos - passionate Partners serving food lovers.

When you're not out on the road, you'll support the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and friendly running of the shop. Due to the nature of the role, candidates must be 18 years or older.

Key Responsibilities

You will typically start your day in store and be responsible for:

1. Checking your delivery routes for the day.
2. Loading and preparing your van for deliveries, ensuring all orders are organized for efficient delivery to customers.
3. Completing vehicle safety checks and maintaining road compliance and health and safety standards.
4. Representing the Waitrose brand on the road with excellent customer service as your priority.
5. Helping customers with their shopping and building rapport based on trust and service.
6. Supporting the shop team with general shopkeeping tasks when required.

Essential skills/experience

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to handle physical tasks like lifting crates and moving cages.
• Comfortable working independently with self-motivation and adaptability.
• IT literacy.

Desirable skills/experience

• Previous driving experience and knowledge of chilled vehicles are advantageous.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re not just employees; we’re Partners, committed to building a happier world. We focus on retail excellence, innovation, and diversification, always aiming to be brilliant at what we do.

As Partners, we share ownership, responsibility, and rewards. We work together, uphold our values, and treat everyone with kindness and respect. We strive to create an inclusive environment where everyone can thrive and grow both individually and collectively.

As Partners, we make a difference, and we all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment. Candidates are encouraged to complete vetting promptly to avoid delays. DBS checks are carried out by registered bodies, and financial probity checks may also be necessary.

We recommend applying early, as vacancies may close if we receive high application volumes.

We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.