Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; Saffron Walden; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Waitrose & Partners as a Customer Delivery Driver and be the face of our service! You'll deliver quality products directly to customers' homes while supporting the shop team in everyday tasks. Ideal candidates will have excellent customer service skills and a valid driving license. Embrace a role where you can make a difference and thrive in a collaborative environment that values each Partner.

Qualifications

• Must hold a valid UK driving licence with few points.
• Good customer service and time management skills required.
• Ability to manage physical tasks like lifting is essential.

Responsibilities

• Deliver orders efficiently and safely to customers.
• Perform vehicle checks and handle deliveries independently.
• Support shop team when not delivering.

Skills

Customer Service

Time Management

Physical Capability

IT Literacy

Self-Motivation

Education

Full valid B-Category UK manual driving licence

Job description

About the role

As one of our Customer Delivery Drivers, you'll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers' doors. Actively playing out our ethos - passionate Partners serving food lovers. When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team.

Due to its nature, you need to be 18-years or older to work in this role.

Key Responsibilities

• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
• Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Helping customers with their shopping and building a rapport with them based on trust and service.
• Supporting the wider shop team when required with general shopkeeping tasks.

Essential skills/experience you'll need

• Full valid B-Category UK manual driving licence with no more than 6-points.
• Great customer service skills.
• Time management skills.
• Able to cope with the physical requirements of the role (e.g., lifting of crates, moving cages).
• Comfortable working independently with the ability to be self-motivated and adaptable.
• IT literate.

Desirable skills/experience you may have

• Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.

About The Partnership

We're the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're focused on being brilliant at retail, continuously innovating, adapting, and diversifying. We uphold our promise of Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serve food-lovers in Waitrose.

As Partners, we share ownership and the rewards, using our voices to contribute to our success, working together through good and challenging times, and treating everyone with kindness and respect.

We own creating a workplace where everyone belongs, embracing differences and fostering an environment to thrive and grow both individually and collectively.

As Partners, we make all the difference and own our roles in the success of the Partnership.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks for successful candidates. You will be informed and provided with details during recruitment. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be required.

We encourage early applications as vacancies can close early due to high demand.

We support flexible working arrangements to promote work-life balance, such as flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.