Customer Delivery Driver, Supermarket Assistant

Redefined Ltd; Paddock Wood, Tonbridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading employee-owned business as a Customer Delivery Driver, delivering quality Waitrose products directly to customers. You'll manage delivery routes, ensure vehicle safety, and provide excellent customer service while supporting shop operations. Ideal for those who thrive in a dynamic environment.

Qualifications

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Ability to handle physical tasks such as lifting crates.

Responsibilities

• Load and prepare your van for deliveries, ensuring all orders are organized.
• Represent the Waitrose brand on the road with excellent customer service.

Skills

Customer Service

Time Management

IT Literacy

Adaptability

Job description

About the role

As one of our Customer Delivery Drivers, you’ll bring the unique blend of quality Waitrose produce and Partner-led service directly to our customers’ doors. You will embody our ethos - passionate Partners serving food lovers.

When not on the road, you'll support the shop team with daily tasks such as stock replenishment and housekeeping, contributing to the efficient and friendly running of the shop. Due to the nature of the role, applicants must be 18 years or older.

Key Responsibilities

• Start your day in-store, checking your delivery routes.
• Load and prepare your van for deliveries, ensuring all orders are organized for efficient delivery.
• Complete vehicle safety checks, maintaining road compliance, health, and safety standards.
• Represent the Waitrose brand on the road with excellent customer service as your priority.
• Assist customers with their shopping and build rapport based on trust and service.
• Support the shop team with general shopkeeping tasks when required.

Essential skills/experience

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to handle physical tasks such as lifting crates and moving cages.
• Ability to work independently, self-motivated, and adaptable.
• IT literacy.

Desirable skills/experience

• Previous driving experience and knowledge of chilled vehicles are advantageous.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, focusing on retail excellence, innovation, and diversification. We operate on principles of price, quality, and service, and as Partners, we share ownership and success, working together with kindness and respect.

We foster an inclusive environment where everyone can thrive, grow individually and collectively, and feel a sense of belonging. As Partners, we make a difference and own our success.

Important points to note

• Some roles require pre-employment vetting, including DBS checks, which will be communicated during recruitment.
• Apply early as vacancies may close if filled quickly.
• We support flexible working arrangements, such as flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.