Customer Delivery Driver, Supermarket Assistant

John Lewis Partnership; Northampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company in the UK is seeking a Customer Delivery Driver to deliver quality products and provide exceptional service to customers. This role involves preparing delivery routes, ensuring vehicle compliance, and assisting in shop tasks when not on the road. Ideal candidates should possess a valid driving license and strong customer service skills, contributing to a friendly and efficient team environment.

Qualifications

• Must be 18 years or older.
• Valid driving license with no more than 6 points required.
• Previous driving experience is a plus.

Responsibilities

• Loading and preparing van for deliveries.
• Ensuring vehicle safety checks are complete.
• Providing excellent customer service.

Skills

Customer service skills

Time management skills

Ability to cope with physical requirements

IT literate

Education

Full valid B-Category UK manual driving licence

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers. When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team.

Note: You need to be 18 years or older to work in this role.

Key Responsibilities

• Start your day in store and be responsible for:
• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensuring all vehicle safety checks are complete, maintaining road compliance, health and safety standards.
• Being an ambassador for the Waitrose brand with excellent customer service as your priority.
• Helping customers with shopping and building rapport based on trust and service.
• Supporting the shop team with general shopkeeping tasks when required.

Essential skills/experience

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Time management skills.
• Ability to cope with physical requirements (e.g., lifting crates, moving cages).
• Comfortable working independently, self-motivated, and adaptable.
• IT literate.

Desirable skills/experience

• Previous driving experience and knowledge of chilled vehicles are a plus.

15 hours per week. The schedule varies weekly, including Sundays and Fridays, with flexibility to cover driver hours during holidays.

The partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re not just employees; we’re Partners, driven to build a happier world. We focus on retail excellence, innovation, and diversification, committed to price, quality, and service in John Lewis and Waitrose.

As Partners, we share ownership, contribute our voices, and work together through all challenges, treating everyone with kindness and respect.

We embrace our differences and foster an environment where everyone can thrive and grow—individually and collectively.

As Partners, we make a difference. And, we all own it.

Important points to note

Some roles may require pre-employment vetting, including DBS checks. If needed, you'll be informed and provided with details during recruitment. Completing vetting documents promptly helps avoid delays. DBS checks are carried out by a registered third-party, and financial probity checks may also be required.

We recommend applying early, as vacancies may close if we receive high application volumes.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.