Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; Nailsea; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading employee-owned business as a Customer Delivery Driver, delivering quality products and exceptional service directly to customers' doors. This role combines driving with shop support, ensuring a smooth operation while embodying the ethos of service and quality. You will be part of a culture that values respect, inclusivity, and the growth of individuals and teams. If you have a passion for customer service and enjoy working independently, this position offers a fulfilling opportunity to make a difference in the community.

Qualifications

• Full valid driving licence with no more than 6 points required.
• Excellent customer service and time management skills needed.

Responsibilities

• Prepare for deliveries and check routes before starting.
• Complete vehicle safety checks and maintain compliance.
• Assist customers and support shop team with tasks.

Skills

B-Category UK manual driving licence

Customer service skills

Time management skills

Physical ability to lift crates

IT literacy

Ability to work independently

Job description

About the role

As one of our Customer Delivery Drivers, you'll bring the unique blend of quality Waitrose produce and Partner-led service directly to our customers' doors. You will embody our ethos - passionate Partners serving food lovers. When not on the road, you will support the shop team with daily tasks such as stock replenishment and housekeeping, contributing to the efficient running of the shop in a friendly environment.

Due to the nature of the role, you need to be 18 years or older.

Key Responsibilities

1. Start your day in store, preparing for your deliveries.
2. Check your delivery routes and load your van, ensuring all orders are ready for delivery.
3. Complete vehicle safety checks, maintaining compliance with road safety and health regulations.
4. Represent the Waitrose brand on the road, prioritizing excellent customer service.
5. Assist customers with shopping and build rapport based on trust and service.
6. Support the shop team with general shopkeeping tasks when required.

Essential skills/experience

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Physical ability to lift crates and move cages.
• Ability to work independently, self-motivated, and adaptable.
• IT literacy.

Desirable skills/experience

• Previous driving experience, especially with chilled vehicles.

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification, committed to price, quality, and service.

We foster a culture of kindness, respect, and inclusivity, encouraging everyone to be themselves and thrive. We believe in growing individually and collectively, making a difference together.

Additional points

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. We encourage quick completion of these to avoid delays.

Apply early as vacancies may close if we receive high applications.

We support flexible working arrangements to promote work-life balance. Discuss options with your hiring manager during the interview.