Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; Hove; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail partnership in Hove is seeking a Customer Delivery Driver to provide exceptional service by delivering high-quality products to customers. Candidates must have a valid UK driving licence, great customer service skills, and be able to manage their time effectively. The role offers flexible hours across seven days, allowing for a work-life balance.

Qualifications

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Comfortable working independently with adaptability.

Responsibilities

• Check delivery routes and load the van for deliveries.
• Ensure vehicle safety checks and road compliance.
• Provide excellent customer service as a Waitrose ambassador.

Skills

Customer service skills

Time management

Physical ability for lifting

Self-motivated

IT literate

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers.

When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team.

Due to its nature, you need to be 18-years or older to work in this role.

Key Responsibilities

• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
• Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Helping customers with their shopping and building a rapport with them based on trust and service.
• Supporting the wider shop team when required with general shopkeeping tasks.

Essential skills/experience you'll need

• Full valid B-Category UK manual driving licence with no more than 6-points.
• Great customer service skills.
• Time management skills.
• Able to cope with the physical requirements of the role (e.g., lifting of crates, moving cages).
• Comfortable working independently with the ability to be self-motivated and adaptable.
• IT literate.

Desirable skills/experience you may have

• Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.

Varied hours of full and part-time work across seven days to include early starts, late finishes, evenings, and weekends.

The partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world.

We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we share ownership of the success and rewards. We use our voices to contribute, working together through good and challenging times, treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing differences and creating an environment to thrive. Growing individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• Some roles are subject to pre-employment vetting (which may include DBS checks). If required, you'll be informed and provided with information about vetting during recruitment. Please complete any vetting documents promptly to avoid delays. DBS checks will be carried out by a registered body, and financial probity checks may also be required.
• Apply early as vacancies can close if we receive high applications.
• We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.