Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; Hexham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading employee-owned business as a Customer Delivery Driver, delivering high-quality Waitrose products to customers while ensuring excellent service and support to the shop team. This role requires a valid UK driving license and offers opportunities for flexibility in working arrangements.

Qualifications

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Ability to handle physical tasks such as lifting crates and moving cages.

Responsibilities

• Load and prepare van for deliveries, ensuring all orders are organized.
• Represent the Waitrose brand with excellent customer service.
• Support shop team with general housekeeping tasks.

Skills

Customer Service

Time Management

Adaptability

IT Literacy

Job description

About the role

As one of our Customer Delivery Drivers, you'll bring the unique blend of quality Waitrose produce and Partner-led service directly to our customers' doors. You will embody our ethos - passionate Partners serving food lovers. When not on the road, you'll support the shop team with daily tasks such as stock replenishment and housekeeping, contributing to the efficient and welcoming running of the shop.

Due to the nature of the role, you need to be 18 years or older.

Key Responsibilities

• Start your day in store, checking your delivery routes.
• Load and prepare your van for deliveries, ensuring all orders are organized for efficient delivery.
• Complete vehicle safety checks to maintain road compliance and safety standards.
• Represent the Waitrose brand on the road with excellent customer service as your priority.
• Assist customers with their shopping and build rapport based on trust and service.
• Support the shop team with general shopkeeping tasks when required.

Essential skills/experience

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to handle physical tasks such as lifting crates and moving cages.
• Ability to work independently, self-motivated, and adaptable.
• IT literacy.

Desirable skills/experience

• Previous driving experience and knowledge of chilled vehicles are advantageous.

About The Partnership

We are the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, working together to build a happier world. We focus on retail excellence, innovation, and diversifying our offerings, committed to price, quality, and service.

We foster an environment where everyone can be themselves and thrive, embracing differences and growing both individually and collectively.

As Partners, we make a difference. We all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment. We encourage prompt completion of vetting documents to avoid delays. DBS checks are conducted by a registered third-party body, and financial probity checks may also be required.

Apply early as vacancies can close quickly due to high interest.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.