Customer Delivery Driver, Supermarket Assistant

John Lewis Partnership; Gillingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

John Lewis Partnership is seeking a Customer Delivery Driver to deliver quality Waitrose products while ensuring excellent customer service. The role involves preparing delivery routes, maintaining vehicle safety, and supporting shop tasks when not on the road. Ideal candidates will possess a valid driving license and demonstrate strong time management and customer service skills.

Benefits

Flexible working arrangements

Qualifications

• Must be 18 years or older to work in this role.
• Full valid B-Category UK manual driving licence with no more than 6 points.
• Comfortable working independently with self-motivation.

Responsibilities

• Check delivery routes and load van for deliveries.
• Complete vehicle safety checks and maintain compliance.
• Provide excellent customer service while making deliveries.

Skills

Customer service skills

Time management skills

Physical fitness

Self-motivation

IT literacy

Education

Full valid B-Category UK manual driving licence

Job description

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers.

When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team. Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Check your delivery routes for the day.
• Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Complete all appropriate vehicle safety checks on your van, maintaining full road compliance, health and safety.
• Be an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Help customers with their shopping and build rapport based on trust and service.
• Support the wider shop team when required with general shopkeeping tasks.

Essential skills/experience you'll need

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Time management skills.
• Able to cope with the physical requirements of the role (e.g., lifting crates, moving cages).
• Comfortable working independently with self-motivation and adaptability.
• IT literate.

Desirable skills/experience you may have

• Previous experience in a driving role and knowledge of chilled vehicles would be welcomed.

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. We are committed to price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we share ownership and the rewards. We use our voices to contribute to our success, working together through good and challenging times, with kindness and respect.

We own creating a workplace where everyone belongs, embracing differences and allowing us to thrive. We grow individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• Some roles are subject to pre-employment vetting, including DBS checks for successful candidates. You’ll be informed and provided with information during recruitment. We encourage quick completion of vetting documents to avoid delays. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be required.
• Apply early as vacancies can close if we receive a high number of applications.
• We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Discuss this with the hiring manager during your interview.