Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; Gillingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Customer Delivery Driver, where your role is vital in delivering high-quality products directly to customers' doors. You'll not only drive but also engage with customers, ensuring their shopping experience is exceptional. With a focus on teamwork, you'll support the shop team in daily tasks, contributing to a welcoming environment. This position offers a chance to be part of the UK's largest employee-owned business, committed to innovation and a healthy work-life balance. If you have a passion for service and a valid driving licence, this opportunity is perfect for you.

Qualifications

• Must have a full valid B-Category UK manual driving licence.
• Excellent customer service and time management skills required.

Responsibilities

• Prepare delivery routes and load the van for deliveries.
• Ensure vehicle safety checks and maintain health and safety standards.
• Provide excellent customer service while representing the brand.

Skills

B-Category UK driving licence

Customer service skills

Time management

Physical handling skills

IT literacy

Job description

About the role

As one of our Customer Delivery Drivers, you'll bring the unique blend of quality Waitrose produce and Partner-led service directly to our customers' doors. You will embody our ethos - passionate Partners serving food lovers. When not on the road, you'll support the shop team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and welcoming running of the shop.

Due to the nature of the role, applicants must be 18 years or older.

Key Responsibilities

1. Start your day in store, checking your delivery routes.
2. Load and prepare your van for deliveries, ensuring all orders are organized for efficient delivery.
3. Complete vehicle safety checks, maintaining road compliance and health and safety standards.
4. Represent the Waitrose brand on the road with excellent customer service as your priority.
5. Assist customers with their shopping and build rapport based on trust and service.
6. Support the shop team with general shopkeeping tasks as needed.

Essential skills/experience

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to handle physical tasks such as lifting crates and moving cages.
• Ability to work independently, self-motivated, and adaptable.
• IT literacy.

Desirable skills/experience

• Previous driving experience, especially with chilled vehicles, is advantageous.

About The Partnership

We are the UK's largest employee-owned business, home to John Lewis and Waitrose. We are committed to building a happier world, focusing on retail excellence, innovation, and diversification. As Partners, we share ownership, success, and responsibility, fostering an environment of kindness, respect, and inclusion. We support our Partners' growth and well-being, encouraging a healthy work-life balance and flexible working arrangements.