Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; Droitwich Spa; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks passionate Customer Delivery Drivers to deliver quality products and exceptional service to customers' doors. This role involves preparing delivery routes, loading vans, and ensuring compliance with safety standards. You'll embody the ethos of service, assisting customers and supporting shop tasks when needed. Join a company that values kindness, respect, and inclusion, offering flexible working arrangements and a commitment to individual growth. Be part of a team that drives positive change in the community.

Qualifications

• Must be 18 years or older to work in this role.
• Strong customer service and time management skills are essential.

Responsibilities

• Load and prepare van for deliveries, ensuring orders are organized.
• Represent the brand with excellent customer service on the road.

Skills

Valid B-Category UK manual driving licence

Customer service skills

Time management skills

Physical handling skills

Self-motivation

IT literacy

Job description

About the role

As one of our Customer Delivery Drivers, you'll bring the unique blend of quality Waitrose produce and Partner-led service right to our customers' doors. You will actively embody our ethos - passionate Partners serving food lovers. When not on the road, you'll support the shop team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and welcoming running of the shop.

Note: You must be 18 years or older to work in this role.

Key Responsibilities

• Start your day in store, checking your delivery routes.
• Load and prepare your van for deliveries, ensuring all orders are organized for efficient delivery.
• Complete vehicle safety checks, maintaining road compliance and safety standards.
• Represent the Waitrose brand with excellent customer service on the road.
• Assist customers with shopping and build rapport based on trust and service.
• Support the shop team with general shopkeeping tasks when needed.

Essential skills/experience you'll need

• Valid B-Category UK manual driving licence with no more than 6 points.
• Strong customer service skills.
• Good time management skills.
• Ability to handle physical tasks like lifting crates and moving cages.
• Self-motivated and adaptable, able to work independently.
• IT literacy.

Desirable skills/experience

• Previous driving experience, knowledge of chilled vehicles is a plus.

About The Partnership

We are the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification, always committed to price, quality, and service.

We foster an environment of kindness, respect, and inclusion, where everyone can thrive and be themselves. We are committed to individual and collective growth.

Additional Information

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. We encourage prompt application as vacancies can close early due to high demand.

We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.