Customer Delivery Driver - Stockton-On-Tees Extra

ENGINEERINGUK; Stockton-on-Tees; On-site; Full time

Job summary

An established industry player is looking for a Customer Delivery Driver to join their dynamic team in Stockton-on-Tees. This role is more than just driving; it's about providing exceptional service and building relationships with customers. You'll enjoy a flexible work environment, with guaranteed hours, and the chance to make a real difference in people's lives. With a competitive pay rate and a range of benefits including holiday entitlement, discounts, and wellbeing services, this position offers a fulfilling career path. If you are energetic, driven, and passionate about customer service, this opportunity is perfect for you.

Benefits

20 days holiday plus personal day

Flexible working options

10% discount for employees

Access to wellbeing services

Life cover of five times your pay

Award-winning pension scheme

Uniform provided

Qualifications

• Must have a valid driving license for at least 12 months.
• Strong customer service skills and ability to build relationships.

Responsibilities

• Delivering orders to customers while ensuring a clean and organized van.
• Communicating effectively with customers about their orders and changes.

Skills

Customer Service

Teamwork

Communication

Time Management

Problem Solving

Education

Valid UK/EU/EEA Driving Licence

Job description

Customer Delivery Driver - Stockton-On-Tees Extra

Sector: Retail and Wholesale
Role: Driver
Contract Type: Permanent
Hours: Full Time

About the role:

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12), we have opportunities for this too.

Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving; it's about helping others and delivering great service, with a smile.

It's hands-on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day, you'll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when you need them.

You will be responsible for:

1. Ensuring the van and trays are clean and kept tidy/organised.
2. Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
3. Ensuring trays are washed as part of the tray wash process.
4. Loading the van as required, checking the van for roadworthiness.
5. Talking to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
6. Taking care of products/deliveries as if they were my own.
7. Explaining to the customer that they will not be charged any more for their substitutions.
8. Delivering during the customer's time slot.
9. Calling the customer before arriving at their property if early.
10. Calling the store/centre if running 30 or more minutes late.

You will need:

1. To build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
2. To be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
3. To act quickly to respond to the changing needs of our customers and embrace change within the store.
4. To be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for you.
5. To share ideas with your Manager and other colleagues on how to improve the store for customers.
6. A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What's in it for you?

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at payday weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
• Uniform provided and policies to support you for all of life's moments, big and small.

About Us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

For further information on the accessibility support we can offer, please visit here.