Customer Delivery Driver - Southport Extra

Tesco; Sefton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer in Sefton is seeking a Customer Delivery Driver to deliver excellent service while meeting customers in their homes. This role involves more than just driving; successful candidates will ensure the vehicle is clean and well-maintained, handle customer orders, and provide a welcoming experience. Prior driving experience and a valid UK driving license are essential. Flexible scheduling options are available, including guaranteed hours.

Benefits

Holiday starting at 20 days plus personal day

10% off with the Colleague Clubcard

Access to free wellbeing services

Life cover and pension contributions

Uniform provided

Access to colleague networks for diversity

Qualifications

• Build relationships with colleagues.
• Be warm and welcoming in customer interactions.
• Respond to changing customer needs quickly.
• Be energetic and driven to exceed expectations.
• Share ideas to improve the store.

Responsibilities

• Ensure the van and trays are clean and organized.
• Discuss order changes with customers and offer refunds.
• Deliver within the scheduled time slot.
• Call customers before arriving if early.

Skills

Customer service orientation

Communication skills

Team spirit

Flexibility

Energy and drive

Education

Valid UK/EU/EEA Driving licence for at least 12 months

Job description

Overview

Tesco UK • Southport • Permanent • Apply by 04-Oct-2025

Availability Window
Days From time To time Sun 08:00:00 12:00:00 Mon 19:00:00 23:00:00 Thu 12:00:00 20:00:00 Fri 18:00:00 22:00:00 Sat 18:00:00 22:00:00

Customer Delivery Driver pay starts from £13.35 per hour; this increases to £14.56 for stores inside the M25. Additional payments may apply depending on location.

New colleagues are offered a minimum of 16 guaranteed hours per week; if you prefer fewer hours (minimum 12), opportunities are available and we would still love to hear from you.

The company lists the availability windows and will schedule contracted hours within these times. You will receive 3 weeks’ notice of your shifts. We are flexible if your available times do not exactly match the advertised windows.

Customer focus is central to our approach.

As a Tesco Customer Delivery Driver, you will meet and talk to customers in their homes. This role involves more than driving: delivering great service with a smile and helping customers is key.

The role is hands-on, physical, and varied. Shifts differ, with on-site team support from Managers and colleagues when needed.

Tesco welcomes applicants seeking flexibility, job stability, or a change of career direction.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at pay day weekends with the Colleague Clubcard (additional card for family)
• Access to free wellbeing services and resources
• Life cover of five times pay and pension with employer contributions up to 7.5% match
• Benefits to suit you, including discounts, shares, and cycle to work schemes
• Uniform provided and policies to support life events
• Access to colleague networks for diverse representation
• Further information on available benefits

You will be responsible for

Delivering your part of the customer shopping trip by:

• Ensuring the van and trays are clean, tidy, and organised
• Leaving the back yard clean and litter-free
• Washing trays as part of the tray wash process
• Loading the van and checking vehicle roadworthiness
• Discussing order changes with customers, including substitutions, and offering refunds where needed
• Handling products with care as if they were your own
• Explaining substitutions will not incur extra charges
• Delivering within the scheduled time slot
• Calling the customer before arriving if early
• Calling the store if running 30 minutes or more late

Requirements

• Build relationships with colleagues to foster team spirit
• Be warm and welcoming in interactions with customers and colleagues
• Respond quickly to changing customer needs and embrace store changes
• Be energetic and driven to exceed expectations while balancing work and life
• Share ideas with management to improve the store
• Valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points

About us

Tesco aims to be every customer’s favourite way to shop, whether at home or on the move. Our core purpose is to serve customers, communities and the planet a little better every day, acting as a responsible and sustainable business for all stakeholders.

Diversity, equity and inclusion (DEI) means Tesco welcomes everyone and aims to provide an inclusive recruitment process. We are proud to be Disability Confident Leader and offer accessibility support. Further information can be provided on request.

Please note: Tesco recruits individuals who have passed the school leaver age. Some roles may require working before 6:15 am or after 9:45 pm and may involve specific areas such as warehouse, beverages, or driving roles.

Occasionally, high volumes of applications may lead to earlier role closures. Feedback is offered to candidates who attend interviews. For more information about Tesco, please visit www.tescoplc.com.