Customer Delivery Driver - Shrewsbury Extra

Tesco; Shrewsbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK grocery retailer is seeking a Customer Delivery Driver in Shrewsbury. The role involves delivering groceries to customers, maintaining cleanliness of the delivery vehicle, and providing excellent customer service. Candidates must hold a valid UK driving license and possess strong interpersonal skills. Competitive pay starting at £13.35 per hour, with flexible working hours available.

Benefits

20 days holiday plus additional personal days

10% discount for employees

Access to free wellbeing services

Life cover and pension contributions

Qualifications

• Must have a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months.
• Ability to build relationships with colleagues and customers.

Responsibilities

• Deliver customer shopping trips accurately and on time.
• Maintain cleanliness of the van and trays.
• Communicate effectively with customers regarding orders.

Skills

Customer service skills

Relationship building

Energy and motivation

Education

Valid UK/EU/EEA Driving licence

Job description

Overview

Tesco UK • Shrewsbury • Permanent • Apply by 25-Oct-2025

This role is for a Customer Delivery Driver at Tesco in Shrewsbury. Availability and pay details are outlined below along with the responsibilities, requirements and company information.

Availability and pay

Availability Window
Days From time To time Sun 08:00:00 22:00:00 Mon 09:00:00 22:00:00 Wed 08:00:00 23:00:00 Thu 08:00:00 22:00:00 Sat 08:00:00 22:00:00

Pay Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

Hours It is Tesco policy to offer new colleagues a minimum of 16 guaranteed hours each week, but opportunities for fewer hours (minimum 12) are also available.

The table shows the periods of time in the week we’d like you to be available to work—the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility; if your available times closely match but do not exactly match the advertised times, we’d still love to hear from you. Read more.

What it’s like to work here

Customers are at the heart of everything we do.

As the face of Tesco out on the road, our Customer Delivery Drivers meet and talk to customers in their homes every day. This role is about more than driving: it’s about helping others and delivering great service with a smile. It’s hands-on, physical and full of variety. No two shifts are the same, and customers may need help in many ways. You’ll feel like your own boss for much of the day, delivering to customers, with a team of Managers and colleagues back at base to support you when needed. We welcome applicants seeking flexible, stable, or new-career opportunities.

Everyone is welcome at Tesco.

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at pay day weekends – save up to £2,000 a year with Colleague Clubcard; additional card for family
• Access to free wellbeing services and resources
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, including discounts, shares, and cycle to work schemes
• Uniform provided and policies to support you for life’s moments
• Access to colleague networks for diverse backgrounds
• Click here to read more about available benefits

Responsibilities

You will be responsible for delivering your part of our customer shopping trip by:

• Keeping the van and trays clean, tidy and organised
• Leaving the back yard clean and picking up litter as seen
• Washing trays as part of the tray wash process
• Loading the van, and checking the van for roadworthiness
• Discussing any changes to orders with customers, including substitutions, and offering refunds where appropriate
• Taking care of products and deliveries as if they were your own
• Explaining substitutions to customers and confirming they will not incur extra charges
• Delivering within the customer’s time slot
• Calling the customer before arriving if early
• Calling the store/centre if running 30 minutes or more late

What you will need

• Build relationships with colleagues to create team spirit and help deliver excellent customer service
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer
• Respond quickly to changing customer needs and embrace change within the store
• Be energetic and driven to deliver beyond expectations and balance home and work life
• Share ideas with Managers and colleagues on how to improve the store for customers
• A valid UK/EU/EEA Driving licence (full or automatic) for at least 12 months with no more than 3 penalty points

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". We aim to be responsible and sustainable for all stakeholders, communities, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means everyone should feel represented and able to be themselves at work. Everyone’s Welcome.

We welcome conversations about flexible working. If you are starting your career or seeking flexibility or life changes (carer, retirement, parenthood, etc.), talk to us about how we can support you throughout your application.

We are proud to be Disability Confident Leader and commit to an accessible recruitment process. For information on accessibility support, please click here.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. The school leavers age varies by country; click here for details.

We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves work in areas such as warehouse, alcohol, counters, bakery, or driving roles. Some roles may close earlier than the advertised end date due to high volumes of applications.

For more information about us please visit www.tescoplc.com