Customer Delivery Driver - Sheerness Superstore

Tesco; Sheerness; Hybrid; GBP 18,184 - 25,898; Full time

Benefits offered by this job

Holiday starting at 20 days

Discounts through the Colleague Clubcard

Access to wellbeing services

Life cover and an award-winning pension plan

Job summary

Tesco is looking for a Customer Delivery Driver in Sheerness. You will be responsible for delivering customer orders and ensuring a positive experience on the road. The role requires a valid driving license and a commitment to customer service.

Employees benefit from guaranteed hours, flexible working, and discounts on products. Join Tesco to play a vital role in our mission to serve our customers better every day!

Qualifications

• Hold a valid UK/EU/EEA driving license for at least 12 months with no more than three penalty points.
• Ability to build relationships with colleagues and customers.
• Must demonstrate energy and commitment to deliver beyond expectations.

Responsibilities

• Ensure the van and trays are clean and organized.
• Communicate with customers regarding orders and substitutions.
• Deliver within the customer's designated time slot.

Skills

Driving Skills

Customer Service

Team Collaboration

Adaptability

Job description

Pay and Hours

Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week, with the option to work a minimum of 12 hours for those who prefer flexibility.

About the Role

Customers are at the heart of everything we do. As the face of Tesco on the road, you deliver orders across the country. This role involves driving, customer interaction, and supporting the team at base. You will be responsible for ensuring clean vans, proper delivery, and excellent customer service.

Responsibilities

• Ensure the van and trays used are clean, tidy and organized.
• Leave the back yard clean, tidy and clear of rubbish, picking up litter as seen.
• Ensure trays are washed as part of the tray wash process.
• Load the van as required, checking for roadworthiness.
• Communicate with customers about changes to orders, including short code items and substitutions, offering refunds for dissatisfaction.
• Take care of products and deliveries as if they were your own.
• Explain to customers that they will not be charged for substitutions.
• Deliver within the customer time slot.
• Call the customer before arriving at their property if early.
• Call the store or centre if running 30 or more minutes late.

Qualifications

• Build relationships with colleagues to create team spirit.
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say “Thank you.”
• Act quickly to respond to changing customer needs and embrace change within the store.
• Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for you.
• Share ideas with the manager and other colleagues on how to improve the store for customers.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months with no more than three penalty points.
• Have a minimum of a valid 16 guaranteed hours commitment, with flexibility for 12‑hour weeks.

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Flexible working from day one.
• 10% off and 15% off on pay‑day weekends – savings up to £2,000 a year with the Colleague Clubcard and a family card.
• Access to free wellbeing services and a range of resources to support mind, body and life.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Benefits to suit you: discounts, shares, cycle‑to‑work schemes, uniforms and policy support.
• Access to colleague networks for a supportive community.

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.”

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We welcome chats about flexible working, recognising the different stages of life.

We are proud to have been accredited Disability Confident Leader and are committed to a fully inclusive and accessible recruitment process.

We only recruit candidates over the age of 18. If you are under 18 you may not be eligible for this role. Some roles may close earlier than the advertised end date if we receive a high volume of applicants.

We can only offer individual feedback to candidates who attend an interview.

For more information about us, please visit www.tescoplc.com