Customer Delivery Driver - Redruth Extra

Tesco; Pool; On-site; GBP 18,390 - 20,057; Full time

Benefits offered by this job

20 days holiday plus a personal day

10% off with employee Clubcard

Pension with matching contributions

Free wellbeing services

Job summary

A leading UK supermarket is looking for a Customer Delivery Driver. This role requires delivering groceries across the UK while ensuring excellent customer service. Key responsibilities include maintaining the delivery van, addressing customer queries, and delivering on time. Candidates need to have a valid driving licence and a passion for customer service. This position offers guaranteed hours and various employee benefits, making it a great opportunity for those seeking stability and flexibility in their careers.

Qualifications

• Hold a valid UK/EU/EEA driving licence for at least 12 months with no more than 3 penalty points.
• Be energetic and driven to deliver beyond expectations.
• Act quickly to respond to the changing needs of customers.

Responsibilities

• Deliver groceries during the customer’s time slot.
• Attend to customer queries about order changes.
• Maintain cleanliness of the van and delivery equipment.

Skills

Customer service

Team spirit

Flexibility

Driving

Education

Valid UK/EU/EEA driving licence

Job description

About the role

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week, with flexible options down to a minimum of 12.

Availability Window: Monday 14:00–23:00, Tuesday 14:00–23:00, Thursday 08:00–19:30, Friday 09:00–23:00, Saturday 09:00–23:00. We may schedule within these windows and give three weeks' notice.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, you deliver all the way from Lands' End to John O'Groats. You meet and talk to different customers in their homes daily. You are not just a driver but a customer service ambassador, delivering great service with a smile.

It is hands‑on, physical and full of variety. No two shifts are ever the same. While you may feel like your own boss, a team of managers and colleagues will support you.

So whether you are looking for flexibility, job stability or a new career direction, everyone is welcome at Tesco.

You will be responsible for

• Ensure the van and trays are clean and organised.
• Leave the back yard clean, tidy and clear of rubbish, picking up litter as it is seen.
• Ensure trays are washed as part of the tray wash process.
• Load the van as required, checking it for roadworthiness.
• Talk to the customer about changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
• Take care of products/deliveries as if they were your own.
• Explain to the customer that they will not be charged any more for their substitutions.
• Deliver during the customer’s time slot.
• Call the customer before arriving if early.
• Call the store/centre if running 30 or more minutes late.

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Act quickly to respond to the changing needs of our customers and embrace change within my store.
• Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Share ideas with my Manager and other colleagues on how we can improve our store for customers.
• Hold a valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What's in it for you?

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
• Access to free wellbeing services with resources to support mind, body and life.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Benefits to suit you: from discounts and shares to cycle to work schemes.
• Uniform provided and policies to support you for all of life’s moments, big and small.
• Access to our colleague networks for a space for colleagues to come together from a range of backgrounds.
• Click here to read more about the benefits we have available for our colleagues.

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.” Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and you can be yourself at work. Everyone's welcome.

We welcome chats about flexible working. Some people are at the start of their careers, some want freedom, others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. Talk to us about how we can support.

We are proud to be accredited Disability Confident Leader and we are committed to a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We will only recruit individuals who have passed the school leaver's age. The school leaver's age for your country can be found by clicking here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beer, wine and spirits, counters, bakery and driving roles.

In high volume situations, some roles may close earlier than the advertised end date. Feedback will only be given to candidates attending an interview.

For more information about us please visit www.tescoplc.com