Customer Delivery Driver - Seaton Superstore

Tesco; Seaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Tesco is seeking Customer Delivery Drivers to provide excellent service while delivering groceries across the UK. The role involves ensuring timely deliveries, maintaining vehicle standards, and engaging positively with customers. Flexible hours are available, with a commitment to diversity and inclusion in the workplace.

Qualifications

• Valid UK/EU/EEA Driving licence for at least 12 months with no more than 3 penalty points.

Responsibilities

• Delivering customer orders on time and maintaining vehicle cleanliness.
• Communicating with customers about order changes and ensuring satisfaction.
• Building relationships with colleagues to foster a positive environment.

Skills

Customer service

Communication

Teamwork

Time management

Job description

Availability Window

Days	From time	To time
Mon	09:00:00	19:00:00
Tue	09:00:00	19:00:00
Wed	09:00:00	19:00:00
Thu	19:00:00	23:00:00
Fri	19:00:00	23:00:00
Sat	19:00:00	23:00:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore, if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

It’s hands-on, physical, and full of variety. No two shifts are ever the same, and our customers look for help in all kinds of different ways. For most of the day, you’ll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when needed.

So whether you are looking for flexibility to suit your current lifestyle, job stability, or an opportunity to change career direction, everyone is welcome at Tesco.

Delivering your part of our customer shopping trip by:

• Ensuring the van and trays are clean and organized.
• Leaving the back yard clean, tidy, and free of rubbish, and picking up litter as needed.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code items and substitutions, offering refunds if they are unhappy.
• Taking care of products/deliveries as if they were your own.
• Explaining to the customer that they will not be charged more for substitutions.
• Delivering during the customer's specified time slot.
• Calling the customer before arriving early.
• Calling the store/centre if running 30 or more minutes late.

• Building relationships with colleagues to foster team spirit and ensure the store is the best it can be for customers.
• Being warm and welcoming in interactions, taking time to understand the customer, and saying 'Thank you.'
• Responding quickly to changing customer needs and embracing store changes.
• Being energetic and driven to deliver beyond expectations, balancing home and work life.
• Sharing ideas with your Manager and colleagues on how to improve the store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our core purpose is ‘Serving our customers, communities, and planet a little better every day’. Serving means more than transactions; it involves acting responsibly and sustainably for all stakeholders, communities, and the planet.

Diversity, equity, and inclusion (DEI) at Tesco mean that regardless of background, everyone should feel represented and able to be themselves at work. In short, Everyone’s Welcome.

We understand life looks different for each of us. That’s why we support flexible working. Whether starting your career, seeking freedom to pursue passions, or navigating life changes like caring responsibilities or retirement, talk to us about how we can support you throughout your application process.

We are proud to be a Disability Confident Leader and committed to an inclusive, accessible recruitment process. For more on our support, please click here.

Please note:

Tesco recruits individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country, please click here.

We can only accept candidates over 18 if the role involves early mornings before 6:15 am, late nights after 9:45 pm, or work in specific areas like warehouses, alcohol, or driving roles.

During high application volumes, some roles may close early. We will only provide feedback to those attending interviews.

For more about us, visit www.tescoplc.com.