Customer Delivery Driver - Scunthorpe Extra

ENGINEERINGUK; Scunthorpe; On-site; Full time

Job summary

An established industry player is seeking a dedicated Customer Delivery Driver in Scunthorpe. This role is not just about driving; it's about delivering exceptional customer service and building relationships with customers. You'll have the autonomy to manage your deliveries while being supported by a team. Enjoy a variety of tasks each day, from ensuring your vehicle is ready for the road to engaging with customers about their orders. Join a company that values its employees and offers great benefits, including flexible working options and generous holiday allowances. If you're passionate about helping others and providing excellent service, this opportunity is for you!

Benefits

20 days holiday plus personal day

10% discount on purchases

Access to wellbeing services

Life cover of five times your pay

Uniform provided

Flexible working options

Access to colleague networks

Qualifications

• Must have a valid driving licence for at least 12 months.
• Strong customer service and communication skills are essential.

Responsibilities

• Deliver customer shopping trips while ensuring a clean and organized van.
• Build relationships with customers and colleagues for better service.
• Act quickly to respond to changing customer needs.

Skills

Customer Service

Communication Skills

Teamwork

Driving Skills

Education

Valid UK/EU/EEA Driving Licence

Job description

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Customer Delivery Driver - Scunthorpe Extra

Sector: Retail and Wholesale
Role: Driver
Contract Type: Permanent
Hours: Full Time

About the role
Availability Window:

1. Sun 08:00 - 23:00
2. Mon 08:00 - 23:00
3. Tue 08:00 - 23:00
4. Wed 08:00 - 23:00
5. Thu 08:00 - 23:00
6. Fri 08:00 - 23:00
7. Sat 08:00 - 23:00

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

It's hands-on, physical, and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day, you'll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

You will be responsible for delivering your part of our customer shopping trip by:

1. Ensuring the van and trays I use are clean and kept tidy/organised.
2. Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
3. Ensuring trays are washed as part of the tray wash process.
4. Loading the van as required, checking the van for roadworthiness.
5. Talking to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
6. Taking care of products/deliveries as if they were my own.
7. Explaining to the customer that they will not be charged any more for their substitutions.
8. Delivering during the customer's time slot.
9. Calling the customer before arriving at their property if early.
10. Calling the store/centre if running 30 or more minutes late.

You will need to:

1. Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
2. Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
3. Act quickly to respond to the changing needs of our customers and embrace change within my store.
4. Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
5. Share ideas with my Manager and other colleagues on how we can improve our store for customers.
6. Have a valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What's in it for you?

1. Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
2. Request flexible working from day one.
3. Get 10% off and 15% at payday weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
4. Access to free wellbeing services with a range of resources to support your mind, body, and life.
5. Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
6. Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
7. Uniform provided and policies to support you for all of life's moments, big and small.
8. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.